Customer Service Representative

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's ""World's Best Companies 2025"" ranking.

Join Safran Aerosystems: an international leader in aviation safety, fluid management and fuel systems. Our strength? Innovating to enhance flight safety (oxygen systems, evacuation systems, flotation systems) and driving the transition toward decarbonized aviation through sustainable fuels. 6,200 employees, operations in 7 countries, and one shared objective: a safer sky.

Process new orders, changes, cancellations, and expedite requests for aftermarket spares and repair services.

Serve as the primary point of contact for assigned accounts; provide timely updates on lead times, delays, quality holds, and shipping status.

Initiate and track RMAs, warranty evaluations, and repair orders; communicate inspection findings and final dispositions.

Investigate shortages, shipment errors, quality concerns, and production delays; collaborate with planning, quality, engineering, and logistics teams.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc) is a U.S. based Safran Company located in Lancaster, NY that designs, manufactures and services oxygen life support respiratory systems, related personal protective equipment, and aircraft accessories for the aviation and government markets. Safran Aerosystems Oxygen Systems US functions as a part of Safran, with international locations. We provide innovative oxygen solutions to the aircraft industry.

For 90+ years, Safran Aerosystems Oxygen Systems US (formerly Scott Aviation) has been a supplier of respiratory systems and components for aviation use. We have a reputation for commitment to quality and service and have always strived to support and delight our customers.

Safran Aerosystems Oxygen Systems US (AVOX Systems Inc.) provides oxygen systems and components for both commercial and military aircraft. Our products are currently flying on most operating aircraft, including rotary wing.

• Masks for crew and passengers on civilian and military aircraft
• Cylinders for storing oxygen onboard
• Chemical generators for producing oxygen
• Regulators of all types to control oxygen pressure and flow
• Valves to control the flow of oxygen
• Accessories to stow, mount, refill, monitor, dispense and discharge

We remain dedicated to the same levels of service and performance excellence which earned the company its stellar standing in the aviation industry.

Preferably an Associates degree is Business Administration or management

Excellent written and verbal communication skills-professional, concise, and customer‑focused.

Strong problem‑solving skills and comfort working with cross‑functional teams.

Ability to manage multiple priorities in a fast‑paced environment.