Engineering Technician II

• Execute test plans on commercial laundry machines and subsystems covering performance, software, reliability, and robustness
• Perform engineering evaluations related to diagnosis and repair
• Document test results and provide feedback for design improvements
• Assist in diagnosing and resolving equipment issues during development and field trials
• Support installation and integration with payment systems, dosing systems, IoT devices, and other external interfaces
• Provide on-site support for complex VIP customer issues
• Collect field-incident data for root-cause analysis and corrective actions
• Build and modify prototypes for evaluation and testing
• Perform wiring, mechanical assembly, and component calibration
• Train service technicians and internal teams on new products, features, and troubleshooting procedures
• Develop and deliver training materials and sessions
• Maintain records of test procedures, results, and equipment configurations
• Contribute to technical manuals and service documentation
• Identify and implement improvements to testing efficiency, product reliability, equipment setup, and troubleshooting
• Collaborate with engineers, suppliers, and service teams to resolve technical issues
• Participate in team meetings and provide input on product development initiatives

• Associate degree in Electrical, Mechanical, or Industrial Engineering Technology, or equivalent experience
• 3+ years of experience in equipment testing, troubleshooting, or technical support
• Strong understanding of electrical wiring, mechanical systems, and basic networking
• Ability to read and interpret technical drawings and schematics
• Proficiency with diagnostic tools and test equipment
• Strong problem-solving skills and attention to detail
• Excellent communication and teamwork abilities
• Experience with IoT-enabled devices and industrial controls preferred
• Familiarity with commercial laundry equipment or similar industrial machinery preferred
• Ability to perform wiring, mechanical assembly, and component calibration
• Ability to support installation and integration of external interfaces
• Equal opportunity employer; reasonable accommodations available
• Company participates in E-Verify

Demonstrates expertise in equipment testing, troubleshooting, and technical support, with a strong focus on electrical wiring, mechanical systems, and IoT-enabled devices. Capable of developing training materials and collaborating effectively with cross-functional teams to enhance product reliability and efficiency.

• Equipment Testing
• Troubleshooting
• Electrical Wiring
• Mechanical Assembly
• IoT-Enabled Devices

• Equipment Testing
• Troubleshooting
• Electrical Wiring
• Mechanical Assembly
• Component Calibration
• Diagnostic Tools
• Technical Drawings
• Test Equipment
• Integration Support
• Root-Cause Analysis

• Problem-Solving
• Attention to Detail
• Communication
• Teamwork

• Associate Degree in Electrical Engineering Technology
• Associate Degree in Mechanical Engineering Technology
• Associate Degree in Industrial Engineering Technology

• Commercial Laundry Equipment
• Industrial Machinery
• Technical Support
• Field Trials
• Service Documentation

• Diagnostic Tools
• Test Equipment
• Payment Systems
• Dosing Systems
• IoT Devices