Aftermarket Engineering Operations Manager

Customer Solutions Operations Manager

As a Customer Solutions Operations Manager, your mission is to lead the aftermarket business through a strong combination of technical expertise, operational excellence, and people leadership. You will be responsible for ensuring reliable on-time delivery, maximizing profitability, and providing an outstanding customer experience as every part and engineered-to-order product moves through our process. This role will play a key role applying engineering thinking to real-world operations challenges.

You will report to the Aftermarket Manager.

You will:

• Operational Responsibilities
  • Manage and execute engineering deliverables, ensuring alignment with project requirements, timelines, and quality standards.
  • Oversee all customer service operations, including NIS, on-time delivery, variance, and project profitability.
  • Build strong cross-functional partnerships with sourcing, shipping, quality, engineering, and manufacturing to align technical solutions with business needs and customer requirements.
  • Lead engineering execution for customer projects and manage project schedules, risks, and customer communications.
  • Continuously evaluate engineering processes to identify improvement opportunities and implement solutions that increase efficiency and effectiveness.
  • Determine parts inventory needs and oversee planning accuracy.
  • Analyze delivery and budget variances and drive improvement initiatives.
  • Collaborate with sales to support customer success and continuous improvement.
• Talent & Leadership Responsibilities
  • Coach and develop team members in engineering, planning, and project management.
  • Provide technical guidance and leadership to engineering teams, ensuring alignment with project goals and best practices.
  • Identify skills gaps, coordinating training, and maintain an updated skills matrix.
  • Implement and refine tools, processes, and workflows to improve productivity, operational efficiency, and enhance engineering effectiveness.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

You have at least 5 years of experience in a turbo machinery environment or equivalent work experience.

• You hold a BS in engineering.
• You have proven experience conducting technical discussions with customers and acting as a subject matter expert to provide guidance and solutions.
• You have a strong focus on customer service and providing exceptional customer care.
• You can navigate roadblocks, conflict, and shared resources to build rapport with others to reach a common goal.
• You can determine the tradeoffs of decisions and big picture strategic thinking.
• You are an experienced negotiator who can understand the value of empathy.
• You are willing to travel both domestic and internationally for business meetings.

• Culture of trust and accountability:
  We empower our people to take ownership, make decisions, and grow through meaningful work.
• Lifelong learning and career growth:
  Expand your expertise in a technically advanced, fast-paced environment.
• Innovation powered by people:
  Join a team where your ideas matter and your contributions drive real impact.
• Comprehensive compensation and benefits:
  Enjoy competitive compensation, generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work-life balance. Base salary ranges from $112,900 to $151,000 annually, commensurate with experience and qualifications.

Hybrid This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our manufacturing facility in Voorheesville, United States (US). #LI-Hybrid

Talent Acquisition Team:
Cassandra Quinn