Manager, Managed Vision Care

Warby Parker is on the lookout for a manager to lead cross-functional projects and teams to improve processes that support our growing vision insurance business. In this position, you'll help build a great experience for customers using their vision insurance. You'll thrive here if you're a resourceful team player and a great communicator who's eager to roll up their sleeves and dig into the customer experience.

Sound a lot like you? Read on!

• Specialize in relationship management, issue tracking, and customer support. Manage projects aimed at improving customer experience and communication and oversee launches of new initiatives.
• Develop our insurance carrier relationships, manage agendas, and facilitate regular carrier meetings
• Escalate issues to carriers as needed and track their status
• Manage projects as a key PM for the managed vision care team
• Oversee and report on carrier-specific rollouts and changes
• Track and share progress and risks on insurance-related projects, and provide input for monthly and quarterly business review decks and other report-outs
• Serve as a point of escalation and troubleshooting for customer issues related to insurance
• Support testing in a stage environment for any new tech updates, product launches, and expansions
• Monitor and make strategic recommendations for insurance-related NPS considerations
• Develop communication for store/CX/OD/internal training to support an excellent customer experience, including changes, launches, and carrier expansions
• Collaborate with cross-functional partners across all aspects of our business to ensure we deliver an amazing customer experience and achieve our performance goals

• 5+ years of relevant experience with vision insurance benefits
• Proven project or initiative management skills
• A strategic, analytical thinker with solid problem-solving skills
• An excellent communicator (in groups big and small) with strong interpersonal skills
• Always on top of things and unflappably professional: an organizational powerhouse who's able to prioritize and manage the details of multiple initiatives at the same time
• An effective team player when working with key cross-functional stakeholders
• Not on the Officer of Inspector General's List of Excluded Individuals/Entities (LEIE)

In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.

For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.

For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, and dental insurance
• Life and AD&D Insurance
• Paid sick leave
• Paid Holidays
• Vacation days per year
• Retirement savings plan (401(k))
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear
• And more (just ask!)

Some benefits of working at Warby Parker for part-time employees:

• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Free eyewear
• Paid sick leave
• And more (just ask!)

Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

If you are a California resident, please review the additional privacy disclosures available in Section 8 of our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA").

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

CO only:
The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.

1 WA only:
Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only:
Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).