Part Time - Overnight - Front Desk Agent - ZYUMB

Manages hotel front desk duties (check‑ins, guest requests) during the night shift (approx. 11 PM‑7 AM) while also performing crucial accounting and reporting tasks, balancing daily transactions, verifying guest accounts, and preparing financial/operational reports for management. Other duties may include processing laundry.

• Checks in and checks out hotel guests in a timely and professional manner; processes all payments per established procedures.
• Processes laundry, if required.
• Provides a warm atmosphere, handling transactions, offering local insights, and anticipating guest needs.
• Acknowledges IHG Rewards Club members and returning guests, in person or over the phone.
• Manages guest bookings, upsells opportunities and informs guests about ways to improve their stay.
• Handles cash and credit transactions.
• Starts every stay right by swiftly checking guests in and out – takes IDs, hands out room keys, and controls and releases safety deposit boxes.
• Stays one step ahead of guests’ needs – records and acts on preferences, and handles messages, requests, questions, and concerns.
• Serves as a trusted contact for all guests: helps with bill issues, local knowledge, and loops in management when necessary.
• Follows safety procedures, reports incidents, and wears any protective gear needed.
• Maintains professional appearance as a brand ambassador.
• Keeps abreast of daily events and activities.
• Jumps into ad‑hoc duties when colleagues need help.

• Varying shifts across a 7‑day period, including weekends, evenings, and public holidays.
• Strong communication skills.
• Problem‑solving skills to turn issues into opportunities.
• Fluency in the local language; additional languages welcome but not essential.
• Literacy and tech‑savvy: good grasp of reading, writing, basic math and computers.
• Flexibility: night, weekend, and holiday shifts are part of the job.
• High school diploma or equivalent; college/university degree a bonus.
• At least one year of front desk or guest service experience.
• Physical strength to lift, push, pull up to 50 lbs (23 kg), involving bending and kneeling.

The hourly rate for this role is $16.00 to $24.00.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision, insurance, 401(k), and many other benefits to eligible employees.

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• If you require reasonable accommodation during the application process, please .
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please  for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please  to read about applicable benefits.