Client , Coordinator

The Client Experience Coordinator will support the top client experience and appointment business at South Coast Plaza as a trusted resource for all domestic and global clients visiting Orange County. The Client Experience Coordinator will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. The Client Experience Coordinator must be well-connected in hospitality, fine dining, and the Orange County life.

Key Responsibilities:

• Provide highest level of client service
• Offers luxury services direct to clients and VIC clients, partnering with all functional teams to deliver elevated, bespoke experiences
• Share appropriate Tiffany and Co. history, product information and servicing offerings
• Provide local area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and adventure for guests
• Proactively researches the local market for new businesses to consider when partnering clients with various touch points
• Build relationships with top hospitality organizations, hotels, and restaurants in and around the local area
• Develop and manage high net worth client experiences while visiting South Coast Plaza
• Manages client appointments flowing through our booking platform Booxi and email inbox.
• Engages in direct client discovery for each appointment in order to fully customize and personalize all touch points.
• Engages in different networking activities to ensure the chosen vendors/establishments are meeting the brand standards.
• Partner with Functional South Coast Plaza teams
• Acts as a liaison between client advisors and other departments/stores to fulfill clients’ needs
• Partner with Store/Commercial Director to set and maintain standards for hosting moments.
• Support store on an as-need basis
• Lead internal tours of South Coast Plaza when needed
• Support training of In-Store client experiences and Tiffany Salon protocols for new employees
• Support all hospitality and selling events for VIC clientele

Qualifications:

• Exceptional Communication skills: verbal and written
• Proven experience networking in and around the Orange County metro
• Event and catering management
• Expertise in coordinating car and travel arrangements
• Creation of detailed itineraries
• Ability to create memorable bespoke experiences
• Meticulous attention to detail
• Organizational and time management skills
• Entrepreneurial, flexible and independent
• Possess strong commitment to team environment and collaboration
• Strong sense of urgency
• Experience in luxury hospitality industries; restaurant, hotel, retail
• Strong existing relationships with luxury hotels and restaurants both domestically and globally
• Proven experience working with VIC Clients
• Demonstrates strong administrative skills. (Proficiency in Excel, PowerPoint, Word necessary)

The hiring range for this position ranges from $30.43 - $41.17. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.