Customer Support Agent; Nights​/Weekends

Location

Remote

Full time

Operations

$25/hour
• 40 hours/week (focus on Thursday – Monday nights i.e. 6 pm - 2 am ET)

Novig is building America's #1 sports prediction market. Founded by Jacob Fortinsky and Kelechi Ukah, we are the only platform to offer commission-free sports trading. We deliver better pricing, full transparency, and a more efficient market structure for users by eliminating the traditional sports book model.

Backed by the best - Novig has raised over $100M from some of Silicon Valley’s top investors including Pantera, Forerunner, Lux, NFX, Paul Graham, and Joe Montana.

We’re here to fix a rigged system where the house always wins and sports fans always lose. Novig is building the future of sports betting. Our mission is to financialize and democratize sports betting - transforming it from a closed, casino-controlled system into a two-sided, fair, efficient market where users have the power.

• Thrive in live, high-stakes environments: When the games are on and volume spikes, you stay calm, focused, and energized by the pace.

• Take ownership of every interaction: You handle user inquiries with care and urgency, resolving issues thoroughly and knowing when to escape.

• Fast and high-quality: Using Intercom, you respond to chats and emails quickly while maintaining clear, accurate, and on-brand communication.

• Comfortable across channels: You will support users via chat and email.

• Technically capable: You learn internal admin tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively.

• Curious and improvement-minded: You flag recurring issues and share feedback that helps the team refine macros, FAQs, and internal documentation.

• Love "game nights": Your shifts revolve around live sports — monitoring chat volume during NFL/NBA slates, resolving time-sensitive issues, and keeping the user experience smooth when it matters most.

• Sports knowledgeable: You understand betting lines, spreads, exchange mechanics, and the basics of market movement — or you're eager to learn fast.

• Tech-savvy: You're comfortable navigating multiple tools and systems simultaneously without losing track of details.

• Night owl: You're energized by prime-time sports and thrive on a Thursday–Monday schedule.

• Strong communicator: You de-escalate frustrated users, explain complex mechanics to newcomers, and represent Novig's brand voice with confidence and empathy.

• Good judgment under pressure: You think critically when situations don't fit neatly into a playbook and make smart decisions about when to act and when to escape.

“I work with extremely stellar people, I own real systems, and decisions happen fast. No politics, no waiting for needless red tape. If something's broken, I fix it. If I build something good, it ships.”

“The people! So smart, thoughtful, fun to work with, passionate about their craft, etc”

“I'm having the most fun I've had in my entire career.”

If you want responsibility, trust, and the chance to help build the future of sports prediction markets - take your shot, we’d love to connect.

• Our work is tied to live sports - that means nights, weekends, and pressure included.

• If you need clear swim lanes, a heavy process, or someone to tell you what to do, this won’t be the right environment.

• $25/hr, 40 hrs/week

• Meaningful equity for every employee, regardless of role

• 100% health premiums covered

• 99% dental & vision covered

• 401(k) with 4% company match

• HSA + $1,080 annual company contribution

Remote