Executive Casino Host

Location: New York

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** Job Responsibilities
** Under the direction the VP of Casino Marketing, the
** Executive Casino Host
** is responsible for recognition, building and maintaining relationships with targeted domestic players. The Executive Casino Host is responsible for overseeing the administration of the domestic Casino Hosts.  Knows and ensures adherence to department and company policies, procedures, internal controls and government regulations. This position is eligible for an incentive program determined by management.  The casino gaming sales force will be measured and evaluated on their contribution of the financial growth, specifically revenue gained through relationship marketing of their VIP players.
** Essential Duties/Core Competencies
*** Greets VIP Casino patrons and guests and assist them with their needs.
* Approve and monitor comp issuance based on player performance in accordance with the approved comp matrix.
* Monitors international Casino Host performance and continually evaluates comp decisions and job execution.
* Attends player events both on and off site, interact with invited players and provide superior guest service.
* Directly supervises the Casino Host staff. Trains, motivates, evaluates and schedules staff.
* Achieves personal and department goals as determined by management.
* Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
* Actively seeks new players through networking.
* Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
* Speaks with qualified players in person or by phone to sell promotions and special events.
* Assists in resolving any disputes on gaming issues with guests.
* May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
* Make suggestions for Department Standard operating procedures and assist in composition, implementation and monitoring.
* Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive.
* Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
* Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
* Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
* Exhibits respectful consideration of viewpoints, situations and others
* Puts the guest at the forefront of every decision.
* Attend all necessary meeting.
* Performs other tasks as assigned.
** Work/Educational Experience
*** Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
* High school Diploma or equivalent required. College degree preferred.
* Three (3) years as a Casino Host experience in a high volume or service/hospitality related field with one (1) year in a supervisory capacity.
* Experience with direct and in-direct contact with customers.
** Essential Requirements
** To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Excellent verbal and written communication skills and friendly outgoing personality required.
* Must possess excellent customer service, organizational, and multi-tasking skills.
* Strong knowledge of player tracking systems, comping.
* Must be able to analyze and understand each…