Bilingual Key Account Store Operations Specialist; English​/French

The role

The Bilingual Key Account Store Operations Specialist will work closely with Key Partnership Managers on key accounts and provide store level support. You will track KPIs in dashboards, build positive relationships with store level employees, and follow up on opportunities and issues to ensure that your key account stores perform at their best. Daily operations include:

• Analysis of store performance to guide daily actions and priorities
• Offering ongoing support to stores to ensure a positive customer experience
• Continuously engaging with stores to ensure ongoing optimization and impact
• Developing store level engagement plans to grow and retain partnership
• Working collaboratively with the Key Accounts team to achieve targets and goals

• Experience in relationship management with clients and key stakeholders
• Analytical mindset and experience working with performance metrics
• Great communication skills over the phone, with the ability to be expressive and convincing
• Solution oriented, innovative and data‑informed
• Collaborative mindset that can work in a structured manner and thrive in ambiguous environments
• Great organizational skills - eye for detail and administrative follow‑ups
• Energy for a perpetually changing environment that characterizes a scale‑up
• Self‑starter, efficient and able to maintain your workload, while also collaborating in a team and actively contributing to meetings and targets
• Bilingual language skills in French
• Located in New York City; role is hybrid and requires in‑person attendance

• Hybrid working from our great offices and at home
• Extra parental leave and days off beyond local legislation; option to take an extra week of unpaid leave
• Comprehensive benefits packages with up to 100% coverage
• Additional days off for significant life events
• Regular social events
• Coffee, snacks and fully‑equipped kitchens
• Paid volunteer time through Shareback volunteering programme
• Access to Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups
• Celebrating successes and socialising with colleagues

Certain US states/jurisdictions require Too Good To Go to include a reasonable estimate of the salary range for this role. A reasonable estimate of the range for new joiners for this role in the United States is a base salary of ~$60,000 - $65,000. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to an individual's assigned work location, experience, and expertise.

If you need reasonable accommodation at any point in the application or interview process, please let us know by reaching out to