Senior & Process Improvement Leader Job New York New York USA,Entertainment & Gaming

Position: Senior Change & Process Improvement Leader
Location: New York

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

Job Overview

The Principal, Organizational Effectiveness helps Macy’s grow by making change stick and making work simpler. This role, part of the Talent Center of Excellence, blends change management and process improvement to drive adoption of enterprise initiatives, fuel growth, and help colleagues do their best work. It means diagnosing challenges, co-creating solutions, and deploying change in ways that build trust, strengthen collaboration, and bring our culture vision to life.

Because change is hard and progress is rarely a straight line, success requires curiosity, empathy, creativity, resilience, and discipline to turn complex problems into clear, practical, and lasting solutions.

What You Will Do

Lead change efforts that make complex transformations clear, actionable, and sustainable - helping colleagues feel ready, willing, and able to adopt new ways of working.
Work shoulder to shoulder with leaders and colleagues to co-create solutions, bringing candor and clarity to tough conversations so priorities are transparent, and efforts translate to real impact.
Apply process improvement practices to simplify work, reduce friction, and create the conditions for greater agility and adaptability.
Translate strategies into practical action - through straightforward communication, engaging storytelling, and the right mix of tools and support.
Build strong relationships across the enterprise, influencing and aligning diverse perspectives to move work forward.
Measure progress, listen to feedback, and adapt approaches to ensure change delivers both business results and a better day-to-day experience for colleagues.
Infuse Macy’s culture vision and values - trust, service, excellence, understanding, anticipation - into initiatives so that change strengthens performance and the way we work together.
Contribute thought partnership and a continuous-improvement mindset to Macy’s overall Talent Strategy, as part of the Talent Center of Excellence.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

Change Leader: Hands-on experience designing and delivering change that builds understanding, alignment, and sustained adoption.

Resilient and Adaptive: Brings steadiness in the face of challenges, adjusts to shifting priorities, and keeps work moving when the path forward isn’t linear.

Process Improver: Ability to simplify complex processes, remove friction, and increase agility so teams can focus on what matters most.

Storyteller: Knows how to cut through complexity with simple, compelling narratives that inspire confidence and action.

Truth-Teller and Bridge-Builder: Balances candor with empathy to foster trust, surface real issues, and help people align on a clear path forward.

Trusted Partner: Builds relationships across functions and levels, engaging diverse voices and shaping solutions that serve the whole enterprise.

Insight-Driven: Uses data and feedback to measure adoption, learn, and continuously…