Shift Supervisor Gaming

Location: Union Springs

LEVEL UP YOUR CAREER AS A SHIFT SUPERVISOR AT LAKESIDE ENTERTAINMENT!

Where Every Shift Is a Winning Experience.

Locations:
• Union Springs, NY
• Seneca Falls, NY

Job Type: Full-Time
Pay Rate: Competitive + Tips

Lake Side Entertainment is seeking skilled, upbeat, and dependable Shift Supervisors to lead our gaming floor teams at both locations. If you're a strong communicator, a natural problem-solver, and energized by a fast-paced casino atmosphere, this is your chance to step into a high-impact leadership role.

As a Shift Supervisor, you'll guide daily operations, oversee staff performance, uphold regulatory standards, and ensure our guests enjoy a top-tier experience from the moment they arrive.

YOUR ROLE ON THE GAMING FLOOR - LEADERSHIP IN ACTION

As a Shift Supervisor, you will:

Team Leadership & Staffing

• Lead and supervise employees throughout your shift

• Assign tasks, oversee performance, and train new and existing team members

• Communicate and document call-ins; secure coverage when needed

• Maintain and update schedules to ensure proper staffing

Operations & Floor Oversight

• Monitor and support casino floor activity to maximize guest satisfaction

• Resolve operational issues, staff concerns, and guest complaints

• Maintain accurate records and documentation of shift activities

• Ensure safe and compliant operations at all times

Cash Handling & Compliance

• Process and verify cash transactions, vouchers, and manual payouts

• Maintain, safeguard, and reconcile cash drawers with precision

• Complete reports and reconcile transactions correctly and on time

• Follow CNICS, MICS, SICS, Title 31, and anti-money-laundering regulations

• Protect company assets and ensure confidentiality

Machine & Facility Support

• Perform minor machine resets, paper reloads, and small fixes

• Track inventory levels; notify management in advance of reorder needs

• Assist with light housekeeping and machine-area upkeep

Guest Experience

• Provide exceptional customer service to every guest

• Assist with promotions, vouchers, and rewards redemption

• Communicate current promotions clearly and enthusiastically

Additional Duties

• Collaborate with floor staff, surveillance, and security

• Uphold company standards of professionalism, appearance, and attendance

• Perform other duties as required to support operations

WHAT WE'RE LOOKING FOR (REQUIRED)
• 2+ years cashiering experience (required)
• 1+ year supervisory experience in a related field (required)

• High school diploma or GED

• Must be 18+ years old

• Strong leadership, decision-making, and conflict resolution skills

• Strong math skills and experience with cash audits/reconciliations

• Ability to use POS systems, ten-key machines, and cash-handling equipment

• Valid driver's license with clean driving record

• Must pass a drug test, background check, and obtain a gaming license

• Reliable transportation

• Ability to stand for extended periods, walk, bend, and lift up to 50 lbs

• Ability to maintain confidentiality and work under tight deadlines

• Tribal preference applies

YOUR PLAYER REWARDS (FULL-TIME BENEFITS)

All Full-Time Employees Receive:
Weekly Pay
Tips + Bonus Opportunities
Referral Bonuses
401(k) with up to 7% Matching
Paid Vacation & Holiday Pay
Guaranteed Time Off:
Christmas & Thanksgiving
Employee Assistance Program
Life Mart Discounts & Coupons
Team Appreciation Events

Additional Full-Time Benefits:
Medical, Dental & Vision Insurance
80% Childcare Cost Coverage
Paid Personal Time

READY TO LEAD A WINNING TEAM?

If you're a strong leader who thrives in a fast-paced environment and loves delivering an exceptional guest experience, Lake Side Entertainment wants you on our team.

Apply today to become a Shift Supervisor at Lake Side Entertainment in Union Springs or Seneca Falls!