Seasonal Suite Servicing Representative

About the USTA

The USTA is a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for everyone to participate.

As a Seasonal Suite Servicing Representative, you will play a crucial part in creating our 2026 US Open team. You will establish a good rapport with VIP clients/guests within the Hospitality and Premium Services Department, and provide best‑in‑class service to all premium suite clients.

• Assist with the on‑site execution of Premier Suites at the US Open, ensuring a seamless and elevated guest experience.
• Coordinate the pickup and distribution of client gifting across designated spaces throughout the NTC grounds.
• Manage all pickup and drop‑off logistics at the NTC loading dock.
• Partner with the Premier Suite team to track and maintain storage room inventory.
• Serve as a liaison between the Premier Suite team and cross‑functional departments across the grounds, as directed.
• Track and manage client deliverables on a session‑by‑session basis.
• Greet and escort clients upon arrival, ensuring a smooth and welcoming experience throughout the grounds.
• Act as a concierge and extension of the suite servicing program, anticipating needs and delivering thoughtful, high‑touch support.

• Previous similar experience in entertainment/sports/events is preferred.
• Customer service experience preferred.
• Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently.
• Excellent organizational and time‑management skills, including strong attention to detail.
• Exceptional written and verbal communication skills.
• Ability to take and follow direction, remain calm and focused in a fast‑paced and sometimes stressful environment and problem‑solve.
• Capable of lifting and carrying boxes up to 30 pounds.
• Ability to handle sensitive matters with discretion.

Compensation: This is a non‑exempt position with an hourly rate of $20 and is eligible for overtime.

Daily Meal Allowance: A $35 daily meal allowance will be loaded onto your credentials each workday during the US Open.

Exciting Work Environment: Be part of a dynamic team at a world‑class venue, contributing to an unforgettable experience for players, staff, and fans.

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origion, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.