Direct Service Shelter - Manhattan

Duties/Responsibilities

You will assist in monitoring this residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment. Be part of a team with a commitment to engaging individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness. You will manage conflict or challenging behaviors with self‑awareness, emphasizing safety and building trust while understanding each person's unique experience.

You will also be responsible for screening residents and visitors at the front door, creating written documentation, including logbook entries, incident reports and progress notes. Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed. Assist with inspections and audits. Escort clients and serve meals as needed. Help maintain an orderly and clean facility.

Related duties as assigned. This position is subject to mandatory overtime.

Full-time 37.5 hours per week

• Various morning, evening & overnight schedules available

• High School diploma or GED required
• CPR Certification or the ability to obtain certification required
• NYC Fire Safety Guard Certification or the ability to obtain certification required
• NYC Fire Safety Coordinator Certification preferred; employees must be willing to attempt to acquire certification
• Security guard license preferred; employees must be willing to attempt to acquire license
• Food Handler Certificate preferred; employees must be willing to attempt to acquire certification
• TB clearance when required
• Experience working with individuals experiencing homelessness preferred; effective communication with others both in writing and orally; ability to maintain professional boundaries; basic computer literacy required; bilingual abilities a plus

• Competitive health and dental plans, with coverage available for your spouse, domestic partner, and dependents
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time. A 403(b) pension plan with a matching benefit paid by BRC
• Tuition assistance and many training opportunities for career development
• Flexible spending accounts (FSAs) are available so employees can set aside pre‑tax dollars for healthcare, transit and childcare