Client Operations Lead

We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, citizenship or immigration status, or any other legally recognized protected basis under federal, state, or local law.

Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law.

The Client Operations Lead is an introductory leadership position that involves hands‑on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The role is crucial for ensuring every client has an exceptional in‑studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role fosters memorable client experiences that reinforce our commitment to the fitness community.

• Serve as studio leader in absence of GM/AGM/COS
• Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
  • Support the client experience with hospitality and studio amenities to build personalized experiences that positively impact both sales and service
• Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
• Serve as mentor, influencer, and motivator of peers supporting all Barry’s initiatives, practices, and policies
• Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
  • Assist clients, build individual connections, and provide direction with any questions or concerns
• Communicate with studio leadership, peers: provide information to supervisors and co‑workers by telephone, in written form, e‑mail, text, or in person in a timely and efficient manner
• Deliver first‑class client experience or hospitality at all times
  • Greet, assist and check in customers
  • Respond to customer questions at the studio, via phone and e‑mail
  • Handle studio membership database, register new clients, receive membership payments and maintain client base
• Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
• Motivate team and build positive morale to drive results through accountability and celebrating successes
• Provide timely, same‑day coaching and feedback to team members and communicate recaps to their line manager appropriately
• Deliver operational excellence in all studio processes
• Ensure a clean and welcoming atmosphere at all times
• Guide clients with regards to the latest studio promotions, membership discounts and/or special events
• Deliver quality shakes and customer service in the Fuel Bar
  • Handle pre‑orders and orders on the spot
  • Customize to each customer’s needs

• Maintain product knowledge for all studio retail operations
  • Participate in all relevant training and development programs and meetings as directed by Operations leaders
• Have flexibility with schedule, being able to work weekends, holidays, morning or night shifts and adhere to the work schedule, and meeting minimum availability requirements

• Support preparing studio spaces before, after, and in‑between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
• Support cleaning and maintaining locker rooms to brand standard as directed
• Support regular deep cleaning, organization, and service of common areas, including the lobby space, Fuel Bar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
• Support laundry services, including collecting, washing, and folding towels
• Support daily and weekly cleaning and maintenance checklists

• Work to uphold Barry’s community and…