Guest Experience Specialist

Primary Responsibilities

• Greet guests warmly and assist them with check‑in and check‑out process
• Actively participate in sales initiatives to promote skincare products, memberships, and services, including participating in internal and external events as needed
• Capture, qualify, and respond to all inbound leads
• Process payments accurately and maintain the overall cleanliness of the front desk and spa
• Respond to all inquiries via phone, email, social media, and other sources with professionalism and enthusiasm
• Schedule appointments and manage the appointment calendar efficiently
• Collaborate with the spa team to ensure a seamless and exceptional guest experience
• Open and close the spa

• Previous experience in a sales‑driven environment, preferably in the beauty, wellness, or hospitality industry
• Strong sales skills with a proven track record of meeting or exceeding targets
• Have excellent interpersonal skills and customer service orientation
• Ability to multitask and prioritize tasks in a fast‑paced environment
• Detail‑oriented with strong organizational skills
• A passion for the beauty and wellness industry and a desire to stay updated on industry trends
• Flexibility to work evenings, weekends, and holidays as needed
• Bilingual is a plus

• Competitive base pay plus bonus structure
• Opportunities for career advancement and professional development
• Generous employee discounts on skincare products and services
• Health benefits package and paid time off
• Positive and supportive team environment with ongoing training and mentorship

• Ethical
• Positive attitude
• Enthusiastic
• Team orientation
• Empathetic
• Honesty
• Trustworthy
• Outgoing
• Problem solver
• Responsible

• Standing for extended periods of time
• Ability to lift at least 30 lbs to assist in unpacking inventory and store set‑up