Dual Rate Pit Manager

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Regular Hourly Full-Time Nichols, NY, US

3 days ago Requisition

Salary Range: $28.00 To $30.00 Hourly

Are you a confident gaming professional with a passion for leadership, guest service, and operational excellence? We’re seeking a
Dual Rate Pit Manager to help drive the success of our Table Games operations while creating an exceptional experience for guests and team members alike.

In this highly visible leadership role, you’ll oversee casino floor operations, support and develop team members, ensure regulatory compliance, and maintain the highest standards of game integrity and guest satisfaction. If you thrive in a fast‑paced environment and enjoy making an impact every day, we’d love to hear from you.

• Provide active leadership and maintain a strong presence on the casino floor.
• Oversee daily Table Games operations to ensure efficiency, compliance, and exceptional guest experiences.
• Resolve guest and team member concerns professionally and impartially.
• Coach, mentor, and support frontline team members to achieve performance goals.
• Monitor and uphold gaming regulations, Title 31 compliance, and company policies.
• Ensure accuracy of gaming documentation, jackpot paperwork, fills, credits, and shift reports.
• Stay informed on promotions, special events, and operational updates, communicating effectively with staff.
• Evaluate team performance and provide feedback to support development, recognition, and accountability.
• Coordinate with departments across the property to deliver seamless guest service.
• Identify and address operational irregularities while protecting the integrity of gaming operations.
• Issue player comps appropriately and professionally based on established guidelines.
• Demonstrate expertise in gaming rules, procedures, and promotional offerings.
• Complete special projects and operational assignments as needed.
• Oversee Poker Room operations, including cash games and tournaments.
• Ensure compliance with all poker policies, procedures, and regulatory requirements.
• Promote game integrity while delivering outstanding player experiences.

• High School Diploma or GED required.
• 3–5 years of casino gaming leadership or management experience.
• Comprehensive knowledge of table operations, rules, and procedures.
• Strong understanding of casino regulations, compliance requirements, and Title 31.
• Proven leadership, coaching, and team development skills.
• Excellent communication, conflict resolution, and guest service abilities.
• Strong organizational skills with attention to detail and operational accuracy.
• Ability to thrive in a dynamic, fast‑paced gaming environment.

This role includes hiring, training, coaching, scheduling, performance management, and team development responsibilities. The ideal candidate is a hands‑on leader who inspires accountability, teamwork, and exceptional service.

• Employee‑only daycare available 7 days a week from 7:00 AM – 11:00 PM at reduced rates (subsidies may be available)
• Generous 401(k) plan with immediate 100% vesting
• Medical, Dental, Vision, and Life Insurance for eligible full‑time employees
• Paid Time Off, Sick Time, and Holiday Pay
• Tuition Reimbursement for eligible employees
• Employee discounts on hotel stays, restaurants, spa services, and more

Bring your leadership skills, gaming expertise, and passion for guest service to a team where your experience makes a difference every day. Apply today and become part of an exciting, guest‑focused gaming environment.