VIP Services Representative

VIP Services Representative

As a VIP Services Representative, you’ll help deliver a premium experience to some of our most engaged players while supporting Draft Kings’ industry‑leading VIP strategy. You’ll build meaningful relationships with VIP customers, step in to manage accounts during periods of coverage support, and help create memorable experiences that strengthen long‑term loyalty. In this role, you’ll balance relationship management, account analysis, and promotional strategy in a fast‑paced environment where every interaction shapes the player experience.

You’ll work closely with cross‑functional teams to ensure our VIP players stay connected to the latest promotions, events, and experiences across Draft Kings.

• Build upon strong, authentic, and trusted player relationships while identifying opportunities to improve the customer experience.
• Assist and attend events where customers are present and help is needed.
• Exceed engagement and service level performance targets.
• Assist in reactivation efforts to re‑engage inactive users.
• Effectively distribute an allotted promotional budget.
• Execute against all VIP policies and guidelines, including responsible gaming policies.

• At least 1 year of experience in a sales or account management role.
• Comfort working in a fast‑paced, highly collaborative, and entrepreneurial environment.
• Ability to analyze data and trends to make quick and confident decisions.
• Willingness to travel and work nights and weekends.
• Must be able to obtain and maintain required State Gaming License.

The US base salary range for this full‑time position is 64,000.00 USD – 80,000.00 USD, plus bonus, equity, and benefits as applicable. This range reflects the new hire pay rates across all US locations. Compensation is determined by role, level, location, and other factors.

Must be able to obtain and maintain a required State Gaming License. Draft Kings will guide applicants through the licensing process if applicable.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.