Bark Air Flight Concierge

BARK Air Flight Concierge - (Part Time Role)

Based near New York, NY. Candidates must be within commuting distance from Teterboro Airport, New Jersey and able to fly overnight to destinations such as Los Angeles (CA), London (England) and Paris (France).

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs – we make magic for dogs and their people through our products, events, and experiences.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with Bark Box, a monthly‑themed subscription of all‑natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people.

We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four‑legged, belly‑scratch‑loving, interspecies family member.

The BARK Air team is responsible for the strategy and implementation of curating the premier truly “dogs first” flight experience in the travel industry. This team will focus on developing unique care and experiences during pre‑booking, ground, flight and arrival.

At BARK Air, our sky‑high mission is to roll out the red carpet for all our two‑legged and four‑legged passengers. Picture this role as the ultimate blend of concierge and canine caretaker, where every day is about ensuring tails are wagging at cruising altitude.

• Expert in dog behavior and able to navigate pup dynamics in small spaces to ensure a safe environment for passengers. Assist with pup consultations, handling dogs with care and professionalism. Provide in‑air care to pups.
• Creating Positive Relationships:
  Friendly demeanor and cooperative spirit to ensure that every interaction with humans, dogs and BARK Air partners leaves a lasting positive impression.
• Best In Class Customer Experiences:
  Deliver legendary customer service to pups and dog parents traveling and those in need of baggage assistance and handling. Attention to detail and proactive action to meet customers’ needs.
• Seamless Journey Management:
  Orchestrate smooth operations from check‑in to luggage collection. Serve as the hero at the curbside, guru in the lounge, and guardian in the skies to ensure seamless voyage.
• Navigating the Unexpected:
  Handle flight delays, misplaced toys, or any surprise situations with grace and agility.
• Being the Know‑It‑All:
  Stay updated on fare deals and schedules of dog‑friendly destinations, ready to share knowledge.
• Adaptability:
  Duties may vary; flexibility and willingness to assist where needed.

• Dog Behavior & Medical Knowledge:
  Confidently manage dogs in group settings, preventing or addressing conflicts.
• Customer Service Training:
  Completion of BARK Air Concierge training program. Demonstrate ability to handle various situations.
• Communication
  
  Skills:
  
  Excellent verbal and written communication.
• Computer Proficiency:
  Use computer systems efficiently (Google Suite, Slack, Expensify, Navan, Whatsapp).
• Attention to Detail:
  Prep work pre‑flight, memorize passenger lists, note preferences, share in‑depth debriefs.
• Independence & Teamwork:
  Sole representative for passengers in person and in the skies; responsible for seamless, exceptional experience.
• Physical Requirements:
  
  Meet any physical ability requirements listed, including working in limited spaces and tight time constraints.
• Emergency Preparedness:
  Awareness of hazards and ability to handle emergencies calmly and effectively.
• Professional Appearance:
  Well‑groomed appearance in accordance with BARK Air uniform and standards.
• A Government Issued Passport:
  Required to travel internationally.

• Assist with handling pups with mobility issues or passenger luggage.
• Lift or relocate objects weighing up to 60 pounds regularly.
• Capable of climbing, bending, kneeling, and standing frequently and for extended durations.
• Retain ability to wear designated uniforms.
• Travel domestically & internationally on 4–10 flights per month.

• 2+ years of vet tech experience OR 2+ years of dog behaviorist experience (must).
• 2–5 years of in‑person hospitality experience (plus).
• No flight attendant qualifications required. Concierges work alongside charter partner’s crew.

• $25–$40 per hour.
• Meals and overnight hotel stays covered.

Overall, we’re looking for someone who loves dogs and embodies our commitment to exceptional customer experience, teamwork, and serving others.

If you’re passionate about providing top‑notch travel experiences for pups and dog parents, and thrive in a dynamic environment, we’d love to have you on our team!