Guest Experience Representative

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.

In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at

The Guest Experience Representative (GER) provides personalized guest service and creates positive and memorable guest experiences during events, and pre/post events.

• Greets and welcomes guests to the venue, scans tickets and assists guests with navigating the venue efficiently and professionally.
• Greets and validates guest entry into premium areas and works closely with VIP Services.
• Aids guests with disabilities by providing wheelchair escorts and partnering with the Accessibility Services group as necessary.
• Informatively answers guest questions about event details and venue amenities.
• Communicates and escalates all guest issues to the supervisor. Communicates any Lost and Found items, security concerns, or safety issues to a supervisor.
• Assists internal departments with any necessary event set‑up and processes.
• Performs other duties as assigned.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on‑site.

• Excellent hospitality, interpersonal and communication skills.
• Comfortable handling customer situations in a highly sensitive, heightened, and urgent environment; comfortable working with large crowds.
• Maintains a professional manner, presence, and appearance always while on premises/duty.
• Customer Service or Hospitality experience required (or strongly preferred).
• Must be able to pass and maintain certification in T.E.A.M alcohol management.
• This position is part time and is scheduled based on events.

• Must be comfortable operating a limited mobility lift.
• Must be willing to rotate to various positions within a shift.
• Must be comfortable with heights.
• Must be receptive to working outside in inclement weather and extreme temperatures.
• Ability to lift up to 50 pounds.
• Ability to stand for long periods of time and move about the venue throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Hourly Pay Range

$19.68 — $19.68 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and welcome employees of all backgrounds. Our Company is an Equal Opportunity Employer and provides equal employment opportunities without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status, or any other characteristic protected by law. We also strictly prohibit discrimination and harassment on these bases.

At this time, Federal law requires that we maintain a record of each employee's sex and race or ethnicity, and that we invite employees to voluntarily self-identify. The company is limited to the categories listed below, and the definitions for each category have been established by the federal government.

Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information will be kept confidential and only be used in accordance with the provisions of applicable federal laws, including those which require the information to be summarized and reported to the Federal Government for civil rights enforcement purposes.

If you choose not to self-identify your race/ethnicity or gender at this time, the Federal Government requires that we determine the information by visual survey and/or other available information.