Core Crew; Front Desk & Sales - Brooklyn, NY

[solidcore] is looking for an energetic, outgoing, and personable individual to join our Core Crew team, providing front desk, administrative, and sales support to the Head Coach & Community Manager. This part‑time role offers flexible hours based on studio schedule and needs.

• Bringing [solidcore]’s client experience acronym CORE to life: connecting with a warm welcome (C), opening up connections to the community (O), recognizing efforts in class, milestones, and achievements (R), and educating about offers and thanking them for coming (E).
• Regularly interacting with clients, assessing their needs and satisfaction, and responding to requests promptly and effectively.
• Maintaining product knowledge for all studio retail operations, including class packages, beverages/towels, and promotions, and performing routine client-facing system tasks such as new account set‑up, scheduling, canceling, rebooking classes, and package purchases.
• Being of service to clients by staying aware of studio issues, events, or schedule changes and communicating them to clients and the [solidcore] team.
• Assisting the Head Coach, Community Manager, and coaches in daily operations, keeping the studio clean, and handling additional tasks or projects as needed.
• Notifying management of any employee or client complaints and assisting in appropriate responses.
• Quickly addressing any maintenance or equipment issues that are visible to clients.
• Following up with client lists in Axle to meet monthly sales quota.
• Responding to client emails.
• Alerting coaches about client milestones and setting up the celebration board.

• High school education; some college preferred.
• Availability for a part‑time hourly position.
• Ability to lift up to 30 pounds and walk throughout the studio.
• Flexible schedule including mornings, evenings, holidays, weekends, and closing hours.

• Excellent interpersonal and communication skills.
• Outstanding customer service skills.
• Strong organizational skills.
• Careful attention to detail.
• Willingness to initiate tasks and perform duties without direction.
• Ability to stand for long durations.
• 1 year sales experience preferred.
• MBO experience preferred.
• Passion for fitness, wellness, and the [solidcore] brand.

• $18.00 per hour plus opportunities to earn sales commission.
• Free drop‑in classes.