International Executive Host

International Executive Host

We are seeking a dedicated International Executive Host to deliver outstanding customer service, enhance guest satisfaction, and build loyalty among our valued casino patrons. In this role, you'll focus on creating memorable experiences, building relationships with guests, and encouraging rated play. This is a fantastic opportunity for someone with a passion for hospitality and a commitment to elevating guest loyalty.

What does a International Executive Host do?

• The PD Executive International Host is responsible for providing quality customer service, guest satisfaction, and increasing rated play and loyalty of casino patrons.
• Ensures Asian players receive exemplary customer service and understands the importance of building individual guest contacts.
• Develops new premium Asian players by identifying their interests and encouraging a higher number of return trips through the appropriate player events. (Golf tournaments, shows, player parties, gift events etc.)
• Ensures that all of the rated Asian player base stay well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage trip frequency to the casino, including sending personalized structured literature to a range of the rated player base (i.e. inactives, special offers).
• Consistently meets established standard for sales activity and Asian event bookings.
• Always maintains strict confidentiality of guest information.
• The knowledge to suggest new ideas for Asian events that would encourage future trips and additional play from the guests.
• Assists in the development and organization of Asian events.
• Maintains close ties with targeted customers through personal contact and telemarketing in order to generate gaming revenues.
• Assist in managing the budget for premium table & slot play and VIP events & promotions.
• Ensure the safety and security of employees and customers.
• Responsible for managing and increasing rated table & slot play.
• Review activities and promotional status with Director of Player Development.
• Meet with departmental Directors and Managers as necessary.
• Communicate to premium/rated players all available services, promotions, special events, and other functions to increase trip frequency.
• Demonstrates a thorough understanding of the casino credit and complimentary systems, and always obtains appropriate account information for issuance of credit and complimentaries.
• Is thorough and courteous to guests when explaining, or establishing credit lines, check-cashing limits and the complimentary system.
• Understands the importance of being visible on the Casino Floor and consistently spends adequate time reviewing and monitoring player ratings before and during shift to know who, of the rated player base, is present or is expected to arrive.
• Consistently enhances the "personal player base" and effectively builds and maintains professional relationships through established methods (i.e. personalized note cards, follow-up phone calls, greeting guests at check-in, dining, recognition of anniversaries, birthday/special gifts), and always follows through with necessary accommodations.
• Effectively utilizes pit personnel (i.e.: Shift Managers, Pit Managers and Floor Supervisors) to identify new premium players.
• Consistently meets established standard for sales activity and event bookings.
• Uses knowledge of player base to suggest new ideas for events that would encourage future trips and additional play from the patrons.

Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, which has received the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like Y  Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.

Beyond gaming and hospitality, our portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.

Work Experience:

• Must have a minimum of 3 years of experience in a Host position.
• Asian marketing, and gaming; or good relationship with Asian contacts.
• High School Diploma or Equivalency and/or additional education or related sales and marketing training preferred.
• Related Asian sales and/or casino Asian marketing experience preferred. Experience can be substituted for education.
• One year direct table games and Asian game operation experience preferred
• Must have excellent verbal and written presentation skills, professional and outgoing demeanor, and proven public speaking skills in English and other Asian languages
• Demonstrates the ability to manage large book of business.
• Demonstrates proven experience in guest relationship management and the keen ability to sell.
• Previous supervisory experience preferred.
• Must be willing to sign an employment contract.
• Must be able and willing to work any shift and long hours when necessary…