Ticketing Manager

About the job:

Since Entertainment has a unique opportunity for a music industry professional with event ticketing experience to join as a Ticketing Manager. The Ticketing Manager will contribute to Since Entertainment's growth by planning and executing ticketing setups and strategies for numerous live events across various markets in the United States and Canada.

• Oversee the ticketing set up for a high volume of shows, tours, and festivals at once, managing varying timelines
• Communicate with venue box offices to provide clear and precise instruction for event ticketing setup
• Build and manage ticketing for events using Since Entertainment's in-house ticketing system, with occasional onsite box office work
• Work in conjunction with Since Entertainment's booking, production, and marketing teams to ensure proper set up of ticket builds, including presales, holds, kills, comps, etc.
• Confirm all ticketing builds meet the target potential gross prior to going on sale
• Ensure all features of the ticketing platform in use are being utilized and capitalized to its full potential
• Conduct consistent analysis of ticket sales for on sale events to proactively identify and help resolve any issues
• Create and distribute regular ticketing reports internally to inform various teams about the status of events and provide recommendations where necessary
• Maintain internal database for venues including up-to-date seating charts

• Bachelor’s degree in business, operations, finance, or related field or equivalent experience
• A minimum of 4 years of experience in live event ticketing
• Strong understanding of concert promotion and the life cycle of an event
• Experience building reserved and general admission events on ticketing platforms (Ticketmaster / TM1)
• Experience communicating with venues, artist management, agents and other entertainment professionals
• High proficiency in Microsoft Office, Google Suite (drive, docs, spreadsheets, etc.)
• Excellent organizational skill and exercise extreme attention to detail. Must be able to meet strict deadlines in a fast-paced environment
• Ability to effectively work on multiple and various tasks at once
• Ability to work effectively within a team as well as independently

• Medical, dental, vision, & prescription insurance
• Generous paid-time off including vacation, personal days, sick time, medical leave
• Access to live music and comedy events
• 401K retirement saving plan contribution match

Since Entertainment provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender/expression, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military.