Event Servicing & Operations Manager

Overview

The Event Servicing & Operations Manager oversees the planning, servicing, and execution of events across Rockefeller Center Venues, including 610 Loft & Garden, 620 Loft & Garden, Radio Park, and The Rink at Rockefeller Center. The role ensures coordination among clients, vendors, building operations, security, facilities, and event staff to deliver exceptional guest experiences while upholding operational excellence, safety compliance, and service standards.

• Manage all onsite event operations, ensuring events adhere to client expectations and organizational standards.
• Serve as the primary point of contact during events, addressing operational issues and implementing solutions in real time.
• Conduct pre‑event planning meetings, site walkthroughs, and post‑event debriefs.
• Develop and maintain detailed run‑of‑shows, staffing plans, and operational schedules.
• Oversee event setup, breakdown, room turns, and venue readiness.

• Build and maintain strong relationships with clients, tenants, sponsors, vendors, and internal stakeholders.
• Communicate event requirements and operational plans to all relevant departments.
• Ensure exceptional customer service throughout the event lifecycle.
• Manage client expectations and proactively resolve concerns.

• Coordinate third‑party vendors, caterers, production teams, entertainment providers, and service contractors.
• Review vendor logistics, loading schedules, access requirements, and compliance documentation.
• Monitor vendor performance and adherence to venue policies and service standards.
• Negotiate and manage vendor agreements as required.

• Partner with facilities, engineering, security, and building management teams to support event execution.
• Ensure venue spaces are maintained, properly equipped, and event ready.
• Monitor operational efficiency and identify opportunities for process improvement.
• Coordinate emergency response procedures and incident management when necessary.

• Provide leadership and direction during events, ensuring accountability and service excellence.
• Conduct performance evaluations and support professional development initiatives.
• Foster a collaborative, customer‑focused team culture.

• Ensure compliance with all safety regulations, venue policies, and operational procedures.
• Develop and implement event‑specific safety plans and emergency protocols.
• Maintain required permits, insurance documentation, and compliance records.
• Conduct risk assessments and coordinate mitigation strategies.

• Manage event‑related operational budgets and staffing expenses.
• Track costs and ensure events are delivered within approved budgets.
• Review invoices, vendor payments, and event reconciliation reports.
• Identify opportunities to improve operational efficiency and profitability.

• Bachelor’s degree in hospitality management, event management, business administration, or a related field, or equivalent experience.
• Five or more years of experience in event operations, venue management, hospitality, or related fields.
• Proven experience managing complex events with multiple stakeholders simultaneously.
• Strong project management and organizational skills.
• Excellent communication, leadership, and problem‑solving abilities.
• Proficiency with event management software and Microsoft Office Suite.

• Experience in commercial real estate, conference centers, hospitality venues, or large‑scale event environments.
• Knowledge of audiovisual, production, and event technology systems.
• Experience managing union and/or contract labor.

• Event execution excellence
• Operational planning & logistics
• Customer service orientation
• Leadership & team development
• Vendor management
• Budget management
• Crisis management & decision making
• Attention to detail
• Communication & relationship building
• Adaptability in fast‑paced environments

• Ability to work flexible hours, including evenings, weekends, and holidays as…