Field Service Technician

Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award‑winning games at customer sites.

• Perform preventative maintenance on Electronic Gaming Machines (EGMs), Electronic Table Games (ETGs), and related equipment, ensuring compliance with Gaming Commission and company standards.
• Ensure proper operation of EGMs and ETGs via diagnostic tests, software settings, and functional testing.
• Navigate Management Terminal daily to verify EGM/ETG status.
• Assemble and prepare accessories for installations per change order.
• Complete accurate incident reports and maintenance records in a clear and precise manner.
• Maintain detailed daily and weekly technology logs.
• Adhere to L&W’s Field Service established standards, policies, and procedures, including safety procedures (vehicle safety, loading games, ladder use, and electricity).
• Keep all tools and equipment in proper, safe, and working condition.
• Stay current with all Light & Wonder Field Advisories and eLearning.
• Review customer issues with management and technical lead as they arise.

• At least 21 years of age, with a valid driver’s license; able to obtain and maintain gaming licenses as required.
• One year of experience in assembly, testing, and repair of electronic gaming devices, or six months experience with a related gaming school certificate of completion, or equivalent.
• Basic troubleshooting skills for isolating and correcting problems to the assembly level.
• Basic knowledge of electricity, electronics, and mechanics of gaming‑type devices.
• Basic understanding of network communication and troubleshooting.
• Ability to lift and carry 50 lbs (on a regular basis for short distances) and transport heavy equipment using proper moving devices.
• Safe and proper use of hand and power tools.
• Basic PC operation skills, including Outlook, Word, Excel, and PowerPoint.
• Ability to read Light & Wonder schematics and service manuals.
• Preparation of conversion projects or installations with limited supervision.
• Strong customer relations skills, both internally and externally.
• Knowledge of current Light & Wonder gaming devices to the assembly level.
• Problem‑solving skills.
• Travel to other facilities within the department may be required.

Pay range: $20.00 – $22.00 per hour, with eligibility for overtime and supplemental earnings. Compensation is based on skill set, experience, geography, equity, and market data.

Education:

High school diploma or equivalent; college‑level electronics training is helpful.

Work Conditions:
Typical of similar jobs; responsible for obtaining gaming or other licenses, undergoing background investigations, and meeting regulatory requirements.

Light & Wonder is an equal opportunity employer and does not discriminate against applicants based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.