Seasonal Part-Time Resident Relations Specialist

"Everyday I wake up excited to come to work, because I get to create amazing things with even more amazing people, it's that simple. Beam living is where careers take off."

Position: Seasonal Part-Time Resident Relations Specialist

Location: New York, NY

Job : 1558

# of Openings: 1

Job Title: Seasonal Part-Time Resident Relations Specialist (Inspector)

FLSA Status: Non-Exempt, Hourly

We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone‑owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

As a member on our team, you should be:

• A passionate person who believes in helping others win.
• A patient empath who loves to listen and understand the problems of others.
• A problem solver who enjoys digging into the details to get the job done.
• An executor who is passionately committed to excellence and will relentlessly pursue the team’s goals.
• Authentic. Bring your best self to work, let’s do something amazing.
• Flexible knowing and expecting that things change and that’s what makes our business stronger.

• Inspect and manage upwards of 20+ occupied apartments daily to identify any maintenance issues, verify data on the apartment, and ensure that NYC Local Laws are upheld.
• Follow up and track all HPD‑related complaints and violations for both apartments and common spaces in the buildings, coordinating repairs to get things done efficiently.
• Work as a team and manage your time effectively in the field.
• Report inspection findings during the workday using tracking software programs for accountability.
• Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor.”
• Schedule and coordinate inspections of apartments, corresponding with residents about items in their apartment that need to be changed due to the lease terms.
• Respond and close assigned customer service cases, responding to resident questions and complaints.
• Willingness and empathy for residents in need.
• Use multiple technology platforms to effectively conduct job responsibilities.
• Provide professional interactions with residents, employees, trades people, and construction teams daily.

• Basic Understanding (1-3 years) of property management or hospitality experience.
• Frequently requires at least 3-5 miles of walking per day on our 80‑acre property.
• Strong communication and organizational skills
  .
• An analytical ability to collect and use information to solve complex problems.
• The discipline and willingness to do what needs to be done.
• A love
  for doing what others won’t and solving difficult problems.
• A desire to grow and take on ever increasing responsibility.
• Excellent problem‑solving abilities and attention to detail.
• Strong communication and interpersonal skills.
• Ability to adapt to new technologies and learn quickly in a fast‑paced environment.
• Doing any, or all of that, in a multi‑family environment would be good too.

We know that if we take care of our team, everything else will fall into place. We aren’t perfect, but we will try to set very clear expectations, always let you know where you stand, and do everything in our power to help you get where you want to go.

Hourly Rate: $23.50
Exact compensation may vary based on skills, experience & location.

Benefits: Beam provides a variety of benefits to team members, including health insurance coverage eligibly on your first day of work, retirement savings plan, paid parental leave, educational assistance, mental health resources, paid holidays and paid time off (PTO).

Beam Living believes that diversity, equity, and inclusion among our teammates is critical to our success as a company. However, it is not enough to just BE diverse, diversity must be embraced! We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.