Event Operations Manager

Event Operations Manager

Industry City is a 16‑building, 6‑million‑square‑foot campus located on the Brooklyn waterfront. A hub for creative and innovative companies and individual entrepreneurs and artists, IC is also a place of activity, art and events. We have grown our events business organically and are building new events venues and looking to hire someone who can support the growth of Industry City’s event business with proactive outreach and onsite management.

The Event Operations Manager will report to the Director of Events and work with clients to successfully plan and execute events at Industry City. The role involves maintaining communications, developing strong relationships with clients and inquiries, proactively developing the events business and procedures, and helping further Industry City as a destination and event venue. Candidates should be entrepreneurial, able to work independently, think on their feet, and problem‑solve under pressure.

The role is client‑ and business‑development focused and requires juggling ongoing logistics in an evolving real‑estate development project.

• Minimum 3+ years progressive event and/or hotel/venue management experience
• Solid knowledge of hospitality and event operations preferably in the New York City market
• Strong understanding of event operations and production requirements
• Excellent communication, organization, and guest relations skills – demonstrated history of ability to develop and maintain relationships
• Ability to acknowledge, solve problems and coordinate in a professional manner, keeping the interests of both the guest and Industry City in balance
• Ability to work a flexible schedule, including weekends and holidays

• Pre‑planning logistics and on‑site management of events ranging from small retreats and workshops to 400+ person conferences, holiday parties, concerts, and festivals of 1,000‑6,000 attendees
• Assist Director of Events in making recommendations to strategically position the IC events business
• Work in tandem with the Director of Events and others on the team to execute all aspects of events and establish IC events procedures to provide a first‑class experience
• Manage events from start to finish – email communications, site visits, IC facilities coordination, inventory management, staff scheduling, and on‑site management as needed
• Keep up to date with the latest event venues in Brooklyn and Manhattan, along with best practices
• Monitor client contractual requirements from both execution and marketing responsibilities
• Develop and nurture client relationships to generate repeat business