Prosecution Case Manager

The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for‑hire transportation in New York City, including taxis, street hail liveries, high‑volume for‑hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles. The TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day—the equivalent of the entire Boston transit system—and is responsible for regulating New York City’s taxicab and for‑hire vehicle industry.

The Prosecution Division is responsible for the prosecution of all summonses issued by the TLC. The Division includes the Court Unit, which investigates and prosecutes over 100,000 summonses annually, and the Consumer Complaint Unit, which initiates and prosecutes complaints filed by consumers, including but not limited to passengers and licensees. TLC’s mission is to promote the highest standards of safety and consumer protection within the industries we regulate.

Under the supervision of the Supervising Case Managers, the selected candidate’s duties will include, but are not limited to:

• Interacting with various licensees, processing settlement offers in ROCKET, and processing payment plans for licensees.
• Assisting with the removal of suspensions, entering and maintaining information and data within Agency databases, and retrieving and compiling data as necessary.
• Responding to inquiries from licensees in person and by email, providing appropriate guidance and information, utilizing strong customer service skills, and coordinating translation services when needed.
• Assisting with additional case support and operational duties as required.

Long Island City, NY (Community Associate – 56057)

• High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
• Education and/or experience which is equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.