Front Desk Agent

Front Desk Concierge falo Med Spa and Surgery Job Description

Are you passionate about wellness, aesthetics, and making people feel their absolute best? Do you have a talent for delivering five-star service with a smile? If so, we'd love to hire you.

Dr. Buffalo Med Spa and Surgery is a modern, high-end medical spa offering results-driven treatments in a calming, luxurious environment.

We're looking for a Front Desk Concierge who can deliver impeccable client service and help create a seamless experience from check-in to post-treatment care. You ll be the first impression of our spa and one of the most important parts of our clients  journey.

• A vibrant, polished, and professional demeanor
• 3+ years in a medspa, salon, or luxury retail is required
• Ability to multitask, stay organized, and remain calm under pressure
• Experience with booking/scheduling software
• Passion for skincare, beauty, and wellness
• Strong verbal and written communication skills
• A positive, team-oriented mindset and the ability to anticipate guest needs
• Available evenings/weekends and open to occasional coverage shifts

• Welcome clients warmly
  —in person, over the phone, and via email—with professionalism, care, and a sense of calm
• Manage scheduling for services and providers with accuracy and flexibility
• Answer questions about services, memberships, packages, and skincare products
• Process payments and maintain accurate records of client information and purchases
• Support providers with light back-of-house tasks and prepare treatment rooms as needed
• Keep the front desk pristine and stocked with refreshments, retail products, and promotional materials
• Upsell retail products and promotions that align with client goals (bonus opportunities!)
• Stay current on services, treatment protocols, and spa offerings through ongoing training

• Proven experience in customer service or a similar role is preferred
• Proficient in Google Suite applications (Docs, Sheets, Calendar)
• Strong data entry skills with attention to detail
• Excellent organizational skills with the ability to manage multiple tasks simultaneously
• Experience in a medical spa or medical office is a plus
• Strong interpersonal skills with a friendly demeanor