Executive Host

Responsibilities

• Develops and maintains strong relationships with valued guests through personalized service and consistent communication.
• Markets gaming products, promotions, entertainment, and property amenities to existing and prospective guests.
• Tracks guest visitation patterns and coordinates accommodations and complimentary services in accordance with established guidelines.
• Issues and promotes Player's Club memberships and related promotional programs.
• Drives gaming revenue growth through the development and management of a targeted guest base.
• Maintains accurate guest profiles and visit histories to support future guest engagement.
• Resolves guest concerns, complaints, and discrepancies in a professional and timely manner.
• Coordinates special guest services including dining, transportation, entertainment, VIP experiences, and cross-property events.

• Must be at least 21 years of age.
• High School Diploma or equivalent required;
  Bachelor's degree preferred.
• Minimum of five (5) years of Host experience in a large-scale gaming operation with both Slot and Table Games.
• Established player following with demonstrated success in guest development and retention.
• Comprehensive knowledge of player tracking systems and industry-standard complimentary programs.
• Experience working in a highly guest-focused hospitality or gaming environment.
• Proficiency in Microsoft Office Suite and related business software.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Outstanding interpersonal, communication, and relationship-building skills.
• Professional phone etiquette and guest service skills.
• Ability to maintain confidentiality and exercise sound judgment.
  
  Ability to work independently while contributing to a team-oriented environment.