Executive Host – Asian and English Speaking

Responsibilities

• Develop and maintain strong relationships with valued guests through personalized service and ongoing engagement.
• Actively market gaming products, promotions, amenities, entertainment offerings, and special events.
• Build and expand player relationships through networking, telemarketing, referrals, and guest outreach.
• Maintain a visible presence on the gaming floor and attend VIP events, tournaments, and promotional activities.
• Greet guests and ensure exceptional service throughout their visit.
• Track player activity, maintain accurate player records, and identify opportunities to increase visitation and gaming spend.
• Arrange guest accommodations and issue complimentaries in accordance with established guidelines and company policies.
• Promote Player’s Club programs and assist guests with player card enrollment and benefits.
• Coordinate special guest services, including dining, transportation, entertainment, hotel accommodations, and VIP experiences.
• Resolve guest concerns, complaints, and service issues promptly and professionally.
• Monitor player rewards, credit lines, and account activity while maintaining confidentiality and compliance standards.
• Analyze player activity and performance reports to identify trends and opportunities for growth.

• Must be at least 21 years of age.
• High School Diploma or GED required; college degree preferred.
• Minimum of five (5) years of Casino Host experience in a large‑scale gaming operation supporting both Slot and Table Games.
• Established player following required.
• Strong understanding of player development strategies, player tracking systems, and complimentary guidelines.
• Fluency in English and an Asian language required.
• Proficient in Microsoft Office Suite and related software applications.
• Exceptional interpersonal, networking, and relationship‑building skills.
• Strong organizational skills with excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Ability to work independently while managing multiple priorities.
• Ability to thrive in a fast‑paced, guest‑focused environment.

• High School Diploma
• GED