Slot Attendant

Responsibilities

• Responsible for delivering exceptional guest service while ensuring the smooth operation of slot machines throughout the casino floor.
• Assists guests with machine play, jackpot payouts, player card services, minor machine maintenance, and other guest service needs.
• Maintains a visible presence on the gaming floor and promptly responds to guest requests and service needs.
• Provides professional, courteous, and friendly guest service at all times.
• Assists guests with slot machine operation and explains game rules, payouts, and jackpots.
• Resolves guest concerns with empathy, professionalism, and a commitment to guest satisfaction.
• Performs slot machine resets and completes manual jackpot payouts in accordance with company procedures and gaming regulations.
• Refills ticket printers with voucher paper and performs minor troubleshooting and repairs on slot machines and related equipment.
• Maintains strict accountability and security of assigned keys, radios, handheld devices, and other company‑issued equipment.
• Serves as a signatory on hand‑paid jackpots as required by internal controls and standard operating procedures.
• Creates player accounts and issues player loyalty cards.
• Assists guests with beverage requests and coordinates service when needed.
• Maintains a professional working relationship with guests, team members, and leadership.
• Participates in required training programs and departmental meetings.
• Assists in onboarding and training new team members as assigned.
• Understands and complies with the Company Compulsive and Problem Gambling Plan, including regulations regarding service to minors and intoxicated persons.
• Adheres to all company, departmental, gaming regulatory, and safety policies and procedures.
• Maintains flexibility in scheduling to meet business demands.
• Performs other duties as assigned.

• Must be at least 21 years of age.
• High School Diploma, GED, or equivalent experience.
• Previous customer service experience.
• Ability to obtain and maintain a Nebraska Gaming License.
• Strong communication and interpersonal skills.
• Ability to use mobile devices, tablets, and touchscreen technology.
• Commitment to providing outstanding guest service.
• One (1) year of experience in the gaming, casino, hospitality, or entertainment industry is preferred.
• Experience with slot systems and casino operations is preferred.
• Proficiency with Microsoft Office applications is preferred.
• Experience using smartphones and tablet-based applications is preferred.