Poker Operations Associate

THE POSITION

Our roster has an opening with your name on it

The Poker Operations Associate oversees the day-to-day, on-site customer experience across North American platforms. They are primarily responsible for the hands on keys execution of game and promotional configurations, visual asset and merchandising updates

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

Everyone on our team has a part to play

• Configure and deploy poker games and promotions ensuring that all offerings and game attributes are executed consistently and accurately with principles and standards of the Poker Operations department
• Set and adjust tournament guarantees based on analysis of historic and forecasted results in coordination with wider commercial strategy
• Recommend changes to the poker offering to optimize it to North American market needs based on liquidity and player preferences
• Service and advise internal customers in the creation of requested games and promotional configurations accurately and on time
• Coordinate visual assets delivery and merchandising refreshes ensuring frictionless player journeys and accurate messaging across platforms
• Provide timely reports regarding performance to management as required
• Handle escalations from internal teams for a variety of poker and software/technical issues
• Maintains awareness and derivers insights through following industry news, competitor activities and developments in the poker, gaming, and at-home entertainment sectors.

What we're looking for in our next teammate

• 2+ years of experience in a gaming, operations or analytics role preferred
• Bachelor's degree or equivalent, or commensurate online gaming industry experience
• Exhaustive knowledge of poker, including all game and betting variations, industry trends, online operators and offerings, and understanding of the basics of game theory
• In-depth experience with regulated North American Poker apps/software, including game catalog, features and promotions
• Significant experience playing online poker
• Excellent communication and interpersonal skills both in-person and across various digital formats
• Exceptional written communication skills, with the ability to convey complex ideas and arguments clearly and efficiently in writing
• Willingness to work long and often unusual hours
• Intermediate or better Microsoft Word, Excel and other business productivity software skills
• Prior experience interacting with complex systems
• Ability and willingness to educate internal partners on the nuances of poker
• Mission driven and team focused with demonstrated ability to work independently on assigned tasks and projects

Fan Duel Group is the premier mobile gaming company in the United States and Canada. Fan Duel Group consists of a portfolio of leading brands across mobile wagering including:
America’s #1 Sports book, Fan Duel Sports book; its leading iGaming platform, Fan Duel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, Fan Duel Racing; and its daily fantasy sports product.

In addition, Fan Duel Group operates Fan Duel TV, its broadly distributed linear cable television network and Fan Duel TV+, its leading direct-to-consumer OTT platform. Fan Duel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

Fan Duel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and…