Slot Attendant

Location: New York

Job Responsibilities The Slot Attendant is responsible for providing outstanding customer service to Casino and Resort guests; and will accomplish this service standard by timely responding to guest needs including but not limited to; minor machine repairs, hand paid jackpots, and replenishing ticket voucher paper. All duties are to be performed according to the policies and procedures of the Company Casino and Resort standards and the regulations of the New York State Gaming Commission.

This is an Evergreen position.

License Level: This is a gaming level position and requires a gaming license. This position has gaming related responsibilities and working with gaming equipment. Nothing in this job description should be interpreted to allow for this position to make discretionary decisions or long-range policy determinations that may impact gaming facility operations.

Essential Duties / Core Competencies Maintains a constant visual presence on the gaming floor seeking and responding to guests that require assistance with slot machines and any other service needs in a timely manner.

Provides courteous and helpful information to guests. Responds to guest complaints in a considerate, professional and positive manner. Shows genuine concern and empathy, actively listens to the guests, takes ownership of their concerns and follows through to a resolution.

Explains various game combinations payouts and jackpots.

Resets Slots whenever necessary.

Completes manual jackpot payouts.

Refills ticket printers with voucher paper.

Makes minor repair to slot machines and related hardware.

Maintains meticulous security of keys, radios and any other devices issued to them and complies with company safety standards.

Maintains a professional work environment with supervisors and staff

Acts as a signatory on hand paid jackpots as detailed in internal controls and SOP’s.Creates player cards

Assists guests in ordering beverages.

Meets the attendance guidelines of the job and adheres to the regulatory, departmental and company policies and procedures.

Attends all required training meetings.

Assists in projects as directed.

Assists in the training of new employees as directed.

Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive

Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success

Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations

Demonstrates the initiative to present new ideas and perspective to create positive results

Exhibits respectful consideration of viewpoints, situations and others

Puts the guest at the forefront of every decision

Performs other tasks as assigned.

Work/Educational Experience Must be 18 years or older and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.

High School diploma or GED required

One (1) year of experience in the gaming or hospitality industry preferred.

Previous customer service experience is required.

Essential Requirements To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have the ability to deal effectively and interact well with guests and employees.

Must be able to analyze situations and make decisions is a fast paced environment.

Must be able to interact with mobile devices, touch screens and computers.

Previous experience using Smart Phones and/or Tablets is preferred.

Have a complete understanding of Departmental, company and New York State Gaming Commission rules and regulations that apply to the position.

Physical Demands:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

While performing the duties of this…