Emergency Communications Center Rep

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Job Description:

WHY CHOOSE US? Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network.

Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path.

You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Position is 8 hours per week.

Shifts are variable--days, nights, weekend or overnight. Must have open, variable availability (will not work for someone with a full-time, 40 hours/week job).

Under general supervision, the Emergency Communications Center Rep. coordinates and serves as a resource for daily operations of a program or service. Act as a liaison between program or service and its internal and external partners. Provide support, development and/or leadership guidance to all volunteers.

• Coordinate telephone dispatch (taking calls from the public, fellow Red Cross employees, Red Cross volunteers, as well as fire/police/911 dispatchers).
• Coordinating emergency responses.
• Reporting and keeping detailed records of services and calls.

• Implement and coordinate the day-to-day functions that support program or service operations.
• Develop workable program or service implementation plans.
• Support leadership in coordinating casework activities.
• Respond to general inquiries.
• Schedule and coordinates requests for community-based presentations.
• Participate on small scale projects which require researching issues, information, data collection, and development of recommendations.
• Support leadership in coordinating educational and outreach programs.

• Education:
  
  High School or equivalent required.
• Experience:
  
  Minimum 3 years of related experience or equivalent combination of education and related experience required.

• Excellent interpersonal, verbal and written communication skills.
• Demonstrate attention to detail, accuracy and thoroughness.
• Prioritize and plan work activities.
• Able to deal with frequent change, delays, or unexpected events.
• Maintain confidentiality and work with integrity and ethics.
• Intermediate level proficiency with MS Office software, including Word, Excel, PowerPoint and Outlook.
• Ability to work on a team.

The salary range for this position is (New York): $25.50

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is…