Shift Supervisor Gaming

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Full Time Union Springs, NY, US

30+ days ago Requisition

Where Every Shift Is a Winning Experience.

Lake Side Entertainment is seeking skilled, upbeat, and dependable Shift Supervisors to lead our gaming floor teams at both locations. If you’re a strong communicator, a natural problem-solver, and energized by a fast-paced casino atmosphere, this is your chance to step into a high-impact leadership role.

As a Shift Supervisor, you’ll guide daily operations, oversee staff performance, uphold regulatory standards, and ensure our guests enjoy a top-tier experience from the moment they arrive.

As a Shift Supervisor, you will:

• Lead and supervise employees throughout your shift
• Assign tasks, oversee performance, and train new and existing team members
• Communicate and document call-ins; secure coverage when needed
• Maintain and update schedules to ensure proper staffing

• Monitor and support casino floor activity to maximize guest satisfaction
• Resolve operational issues, staff concerns, and guest complaints
• Maintain accurate records and documentation of shift activities
• Ensure safe and compliant operations at all times

• Perform minor machine resets, paper reloads, and small fixes
• Track inventory levels; notify management in advance of reorder needs
• Assist with light housekeeping and machine-area upkeep

• Provide exceptional customer service to every guest
• Assist with promotions, vouchers, and rewards redemption
• Communicate current promotions clearly and enthusiastically

• Collaborate with floor staff, surveillance, and security
• Uphold company standards of professionalism, appearance, and attendance
• Perform other duties as required to support operations

• 2+ years cashiering experience (required)
• 1+ year supervisory experience in a related field (required)
• High school diploma or GED
• Must be 18+ years old
• Strong leadership, decision-making, and conflict resolution skills
• Strong math skills and experience with cash audits/reconciliations
• Ability to use POS systems, ten-key machines, and cash-handling equipment
• Valid driver’s license with clean driving record
• Must pass a drug test, background check, and obtain a gaming license
• Reliable transportation
• Ability to stand for extended periods, walk, bend, and lift up to 50 lbs
• Ability to maintain confidentiality and work under tight deadlines
• Tribal preference applies

All Full-Time Employees Receive:

• Weekly Pay
• Tips + Bonus Opportunities
• Referral Bonuses
• 401(k) with up to 7% Matching
• Paid Vacation & Holiday Pay
• Guaranteed Time Off:
  Christmas & Thanksgiving
• Employee Assistance Program
• Life Mart Discounts & Coupons
• Team Appreciation Events

If you're a strong leader who thrives in a fast-paced environment and loves delivering an exceptional guest experience, Lake Side Entertainment wants you on our team.