Head of Operations; Entertainment Venue

Brooklyn Sports & Entertainment creates bold, authentic, and unforgettable experiences that redefine sports, entertainment, and hospitality, The Brooklyn Way. As the parent company of marquee properties including the Brooklyn Nets, NY Liberty and Barclays Center, Brooklyn Sports & Entertainment operates at the intersection of live entertainment, premium hospitality, and community engagement. As it expands its existing portfolio, Brooklyn Sports & Entertainment now includes BK Mag, as well as Brooklyn Wine Club, and a hospitality business developing several location-based entertainment properties.

Whether on the court, on stage, or in the workplace, Brooklyn Sports & Entertainment is driven by a pursuit of excellence—constantly evolving, innovating, and pushing boundaries to elevate its business and expand its fan base. The company is deeply committed to fostering a culture of belonging and inclusion, both internally and across its communities, ensuring that every interaction reflects its values of growth mindset, integrity, accountability and care.

• Integrity:
  Be intellectually honest at all times. Demonstrate the highest professional and ethical standards.
• Care:
  Care for everything and everyone around us. Practice empathy, respect, and inclusion to promote an environment of excellence and success.
• Growth Mindset:
  Develop ourselves and those around us. Experiment, learn, and improve from everything we do.
• Accountability:
  Deliver on our word, take responsibility for our actions, and work in the interest of our team.

The Head of Operations is the senior leader for a live-entertainment and premium hospitality venue in Manhattan, with direct responsibility for overall business results, day-to-day venue management, and exceptional guest experience. The success of the business will rely heavily on this individual’s leadership, operational discipline, and ability to translate strategy into consistent execution. The Head of Operations is accountable for financial performance, reporting, and partnership with corporate leadership.

This is a rare opportunity to step into a top-of-house operating role at a distinctive entertainment venue—one that values creative excellence, exceptional guest experience, and operational rigor. This leader will help shape not only how the venue operates day-to-day, but also how the business scales over time.

Own the P&L, reporting, and operating cadence

• Own overall venue performance, including revenue, labor, operating expenses, profitability, and guest satisfaction
• Serve as the primary operating partner to corporate leadership, providing clear reporting, insights, and recommendations
• Lead budgeting, forecasting, long-range planning, KPI development, and rigorous performance reviews; proactively surface insights, risks, and opportunities
• Drive financial discipline across labor models, throughput, show utilization, and F&B performance
• Identify and pursue revenue expansion opportunities beyond core ticketing and F&B, including private rentals, buyouts, special events and retail
• Coordinate with the Partnerships team to identify and evaluate commercial opportunities that align with the brand, guest experience and operational capacity

Set the standard for execution in a live environment

• Translate strategic vision into disciplined execution across show operations, food & beverage, guest services, security, and facilities
• Act as the senior escalation point for complex operational, guest, safety, or staffing issues
• Ensure consistent operating standards, service quality, and compliance in a live entertainment and hospitality environment
• Manage the onsite staff, setting clear expectations,…