Sr Meeting & Events Manager onsite NYC

Aboutthe Role

Asa CBRE Events Sr. Manager, you will be responsible for the management of a teamassigned to meetings, events &conference services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. This is a fully onsite role in NYC downtown area with little to no travel.

Asa CBRE Events Sr. Manager, you will be responsible for the management of a teamassigned to meetings, events &conference services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. This is a fully onsite role in NYC downtown area with little to no travel.

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Set and track staff and department deadlines. Mentor and coach as needed.
• Serve as a primary contact to the client for meeting & events forecasts and strategies.
• Troubleshoot and resolve complex client inquiries and escalated feedback.
• Implement enhancements for event success in partnership with the client. This includes suggesting improvements to processes, procedures, and systems.
• Review reports to measure productivity and present findings to CBRE & client leadership.
• Create and monitor department SLAs, KPIs, and benchmarks. Monitor related performance data, identify solutions for gaps and implementation of efficiencies.
• Apply a broad knowledge of the business, discipline, and how own discipline integrates with others to achieve team and departmental objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a differentpoint of view while being guided by policies and departmental plans. Be flexible in adjusting to business needs.
• Identify and solve technical and operational problems of complexity in partnership with client.
• Recommend and advise on adjustments to existing methods, processes, and standards within job discipline.
• Develop end-to-end event plans to ensure flawless execution from start to finish.
• Produce detailed event planning timelines and track progress. Troubleshoot and resolve issues as they arise.
• Distribute event orders and schedules to vendors and team defining event specifics. Create timelines and floor plans for set-up, event flow, and event set up and tear down details.
• Support pre-event client planning meetings. This includes acquiring vendors, menu planning, theme and decor, budgets, etc.
• Support event communication and marketing plan. Solve issues as they arise.
• Key contact for day of the event. Ensure seamless event delivery by the events operations team and vendors. Responsible for on-site coordination. Confirm load in, set up times. Support events team with execution. Confirm event set-up and tear down welcoming guests, supporting attendee and speaker requests etc.
• Conduct post-event reporting and reconciliation. Suggest recommendations for continuous improvement and cost and process efficiency. Present information to client leadership.
• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.
• Explain complex information to others in straightforward situations.
• Partner with the client in the development and creation of best practices and SOP toolkits specific to Meet & Events.

• Bachelor's Degree required with 5 - 8 years of relevant experience.
• Experience in the areas of staffing,…