Broadway Subscription Specialist

## Broadway Subscription Specialist Apply:
New York, NY (Mon
- Th In Office):
Salt Lake City, UT (Mon
- Th in Office):
Full time:
Posted 7 Days Ago:
R100740
** The John Gore Organization** (JGO) is a leading presenter, distributor, and marketer of Broadway theater worldwide. Led by owner John Gore, a record 27-time Tony Award winner and Emmy Award recipient, its family of companies includes Broadway Across America, , The Broadway Channel, , Group Sales Box Office, and Broadway Brands. JGO presents live theater in more than 45 cities across North America, as well as on Broadway, Off-Broadway, London’s West End, Japan, and China.

Its productions have earned Tony Awards in every producing category, along with numerous Drama League, Drama Desk, and Olivier Awards. The organization is committed to expanding access to the arts and supporting theater education initiatives that inspire and develop the next generation of artists, audiences, and industry leaders. John Gore also oversees John Gore Studios, a British film and television studio dedicated to preserving iconic heritage IP and championing new storytelling.

We are committed to developing an inclusive and supportive culture, where employees have equal opportunity for growth.
NYC: $25.00/hourSLC: $23.00/hour

Hours:

** NYC**: 10:00 AM–6:30 PM ET |
** SLC**: 8:30 AM–5:00 PM MT. Schedule flexibility may be available with seniority.

Start Date:

Monday, November 2nd, 2026

FLSA Status:
Non-Exempt    
** Summary
* * The Broadway Subscription Specialist is responsible for providing exceptional sales and service to guests across the 24 cities in the Broadway Across America network. This role manages day-to-day ticketing needs, builds lasting customer relationships, and supports business growth through outstanding guest service.  The ideal candidate is organized, adaptable, and comfortable working in a fast-paced environment. They provide accurate, efficient, and consistent service across phone, email, and chat while maintaining a positive, respectful, and supportive attitude toward guests and coworkers.

Our commitment :
Every guest, every experience, every time.
** Duties and Responsibilities
*** Provide exceptional guest service via phone, email, and chat.
* Process ticket sales and transactions using multiple ticketing systems, including Archtics and Tessitura. Responsibilities include renewals, exchanges, reseating, refunds, cancellations, upgrades, and single-ticket sales.
* Respond to guest inquiries and resolve concerns in a timely and professional manner.
* Conduct outbound calls related to unrenewed accounts, show or date changes, cancellations, payment declines, renewal deadlines, priority offers, guest surveys, and follow-ups.
* Proofread guest communications and promotional materials for accuracy.
* Review and update website content and perform data entry.
* Print, fulfill, and mail tickets as needed.
* Maintain accurate customer records and databases.
* Participate in team meetings, training sessions, and professional development activities.
* Support the ongoing improvement and organization of the Service Center.
* Complete special projects and other duties as assigned by the Service Center Manager or Supervisor.  
** Core Competencies
*** Guest Service:
Demonstrates patience, active listening, empathy, and strong conflict-resolution skills.
* Adaptability:
Responds effectively to changing priorities, unexpected circumstances, and fluctuating workloads.
* Teamwork:
Builds positive working relationships, supports coworkers, and contributes to collaborative problem-solving.
* Communication:
Communicates clearly and professionally with guests and colleagues.
* Accountability:
Demonstrates punctuality, reliability, and a commitment to delivering consistent service.  
**…