Hospitality Front Desk Coordinator

Job Title
:
Hospitality Front Desk Coordinator (Part-Time/Full-Time)

Location: SOHO + Union Square NYC

Company: CONTOR

CONTOR is a hospitality-driven aesthetic studio specializing in cosmetic injectables, medical-grade skincare, and advanced laser treatments. Our mission is to provide exceptional results while delivering an elevated client experience from the moment a guest walks through our doors. We believe luxury aesthetics begins with outstanding hospitality, and we’re looking for team members who share that passion.

We are seeking a warm, polished, and highly organized Hospitality Front Desk Coordinator to join our growing team. As the first and last point of contact for our clients, you will play a vital role in creating an exceptional guest experience while ensuring the studio operates efficiently and seamlessly.

• . Welcome and check in guests, creating a warm, personalized, and hospitable experience.
• . Manage guest fl ow throughout the studio, ensuring appointments run smoothly and treatment rooms remain on schedule.
• . Process payments, review treatment invoices, and communicate with providers regarding pricing, promotions, and applicable discounts.
• . Schedule appointments and encourage follow-up visits to support client treatment plans.
• . Educate clients on skincare products, treatment off erings, aftercare instructions, and studio services.
• . Assist with phone calls, text messages, emails, and client communications in a professional and timely manner.
• . Ensure all required documentation, consent forms, photography, and client records are completed accurately.
• . Maintain a clean, organized, and presentation-ready front desk and reception area.
• . Support retail sales initiatives and stay informed on skincare products, treatments, and industry trends.
• . Assist with administrative tasks, inventory management, and day-to-day studio operations.
• . Collaborate with providers and team members to foster a positive, energetic, and client-focused environment.
• . Encourage client engagement through Google Reviews, referrals, and loyalty programs.
• . Previous experience in hospitality, luxury retail, front desk, concierge, customer service, or a similar client-facing role.
• . Exceptional communication and interpersonal skills.
• . Strong organizational skills with the ability to multitask in a fast-paced environment.
• . Professional appearance and polished demeanor.
• . Detail-oriented with excellent follow-through.
• . Ability to maintain confi dentiality and handle sensitive information professionally.
• . Experience in aesthetics, wellness, beauty, or medical practices is a plus but not required.

• . Opportunities for professional growth and career advancement.
• . A supportive, collaborative, and energetic team culture.
• . Employee discounts on treatments and skincare products.
• . Performance-based incentive opportunities.
• . The chance to work in a luxury, hospitality-focused aesthetic studio.

• . $20-22 hourly
• . Bi-weekly performance-based incentive
• . Annual CONTOR credit to use toward treatments and skincare products
• . Employee discounts on additional services and retail products
• . Opportunities for professional growth and career advancement
• . A supportive, collaborative, and energetic team culture
• . The chance to work in a luxury, hospitality-focused aesthetic studio

CONTOR is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.