Indirect Lending & Loan Operations Manager; Hybrid in Syracuse, NY

Indirect Lending & Loan Operations Manager (Hybrid in Syracuse, NY)

1 Member Way, Syracuse, New York, United States of America

Posted Monday, January 26, 2026 at 5:00 AM

Empower FCU

Purpose:

At every stage of life, positively impact members by providing affordable financial services.

Empower FCU Core Values: Fairness, Integrity & Honesty

Empower FCU Strategic Pillars:

• World-Class Employee Experience
• Best-In-Class Member Experience
• Growth for Impact
• Shared Value in the Community

Empower Federal Credit Union offers excellent benefits including... Medical and Dental Insurance, 401K with Employer Match, Holiday Pay, Paid Time Off and more!

A World-Class Employee Experience
:
We are at our best when we are developing genuine relationships, looking out for one another, freely and honestly sharing information, and working together. We succeed when we rise above our departments, roles, and individual interests to come together, to move forward together. Each of us plays a crucial role in creating a positive work environment and we encourage all our employees to actively contribute to embracing Empower’s values and supporting those around you.

Be Yourself, Belong with Empower
:
The strength of Empower is in the unique backgrounds, voices, talents, & experiences of each person. With a culture of belonging, we enable teamwork, spark innovation, and fuel success.

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check.

Role:

The Indirect Lending & Loan Operations Manager provides strategic, technical, and operational leadership for the Credit Union's indirect lending channel. This role drives loan growth, oversees high-volume underwriting and processing operations, manages dealer relationships, ensures system optimization, and maintains strong risk-management controls. The manager leads a high-performing team capable of supporting $1B+ in annual production while serving as the primary administrator for LOS and indirect lending platforms.

The annual salary range for this position is: $98,685.61-$.

Location: Our headquarters are based in Syracuse, NY. We work in a Hybrid Model requiring a minimum of 5 days in office per month.

Essential Functions & Responsibilities:

25% Underwriting Oversight &

Risk Management:

• Lead a team of underwriters responsible for evaluating complex loan files in a high-volume, fast-paced environment.
• Review and approve loans exceeding individual underwriter authority or those outside standard guidelines, ensuring sound credit decisions.
• Mentor staff in critical-thinking underwriting, balancing risk tolerance with organizational growth and portfolio performance goals.
• Monitor underwriting quality, consistency, and adherence to policy through regular audits and feedback sessions.
• Collaborate with Risk, Compliance, and Finance to refine lending guidelines, pricing strategies, and risk-mitigation controls.

25% Strategic Relationship & Market Management:

• Manage and strengthen dealer relationships, ensuring alignment with service expectations, production goals, and compliance standards.
• Identify and recommend new dealer partnerships, market opportunities, and geographic expansion strategies to grow indirect loan volume.
• Serve as the primary liaison with dealer representatives to ensure seamless communication, timely issue resolution, and consistent service delivery.
• Monitor dealer performance metrics and recommend adjustments to pricing, programs, or engagement strategies.
• Collaborate with Marketing and Business Development to support dealer-facing initiatives and promotional campaigns.

20% Loan Processing Operations:

• Oversee loan processing workflows to ensure timely and accurate verification of income, employment, insurance, and collateral values.
• Coordinate loan closings, funding, and ACH payments to dealers, ensuring accuracy, compliance, and timely turnaround.
• Manage follow-up processes for pending files, reducing delays and improving speed-to-funding metrics.
• Implement process improvements, automation opportunities, and quality-control measures to enhance operational efficiency.
• Partner…