Billing Manager

The ideal candidate brings a strong foundation in accounts receivable combined with analytical thinking, process design, and systems fluency. They are comfortable managing day-to-day transactions while also stepping back to identify trends, assessing risk, recommending policy-aligned solutions, and lead improvements that enhance accuracy, transparency, and congregant experience.

• Own all aspects of the accounts receivable function, ensuring accuracy, consistency, and timeliness across monthly billing, cash application, refunds, adjustments, and reconciliations.
• Manage and prioritize billing workflows in Salesforce, maintaining data integrity and alignment with internal policies.
• Serve as the primary owner of open balances, overseeing monitoring, outreach, and resolution strategies, and acting as the main Finance point of contact for billing-related matters with professionalism, empathy, and sound judgment.
• Collaborate with Development, Membership, and other internal stakeholders to resolve complex account issues and ensure a cohesive member experience.

• Analyze accounts receivable and billing data to identify trends, risks, opportunities, related to payment behavior, member engagement, and financial exposure.
• Prepare and present periodic reporting on open balances, and related metrics for Finance leadership.
• Partner with the CFO and Finance team to support decision-making around billing practices, payment plans, and write-offs.

• Act as the internal subject-matter expert on Salesforce as it relates to billing and accounts receivable.
• Proactively identify, recommend, and implement improvements to billing and AR processes, leveraging technology to increase efficiency, accuracy, and access to data.
• Document workflows, standard practices, and internal controls to support scalability and continuity.

• Ensure adherence to internal policies related to financial aid, payment plans, and write-offs.
• Manage all aspects of year-end tax letters related to billing and receivables.
• Support audits and other finance initiatives as needed.

• Bachelor’s degree in Accounting, Finance, or a related field required.
• 5–7 years of progressive experience in accounts receivable, billing, or related financial operations.
• Demonstrated experience owning accounts receivable or billing processes end-to-end.
• Experience analyzing AR or billing data to identify trends, risks, or opportunities.
• Experience improving, documenting, or scaling financial workflows or systems.
• Experience using CRM or financial systems (Salesforce preferred, not required).
• Strong Excel skills and comfort working with financial data and reports.
• Proven ability to quickly learn and effectively utilize systems and databases.