Manager, Wholesale Banking Middle Office

Overview

To provide day-to-day support across Wholesale Banking activities, focused on execution and coordination. The role supports driving portfolio and performance reporting visibility (key portfolio metrics, limit/utilization monitoring, and simple trend/exception flags) to enable timely escalation and decision-ready management information. Responsibilities include maintaining governance routines, supporting MI/KRI reporting, coordinating Know Your Customer follow-ups, and tracking actions and issues to ensure clear visibility, accountability, and timely closure.

The position operates under senior direction and does not hold independent ownership of controls or decision-making authority.

• Action / issue tracking - Maintain action and issue trackers, log items, coordinate updates with owners, monitor due dates/aging, maintain evidence/closure artifacts, and escalate items
• Data reconciliations for portfolio reporting:
  Own reconciliations across key bank systems outputs to ensure portfolio reporting is accurate, consistent, version-controlled, and audit-ready. Support in drive remediation where gaps are identified.
• Portfolio governance:
  Support preparation of materials for periodic portfolio/performance reviews (monthly/quarterly), consolidate inputs from Business/Credit, document decisions and actions, and ensure follow-through to closure.
• Support KYC execution for WB clients (document coordination, open-item tracking, periodic review support).
• Issues management support:
  Support day-to-day issues management, coordinate RCA with me, draft/maintain action plans, track execution to closure, and ensure closure evidence is captured and organized for governance/audit purposes.
• Governance cadence and packs:
  Prepare weekly/monthly governance packs (status, KRIs/KPIs, open actions, key themes), capture minutes, and manage follow-ups with stakeholders.
• Implementation of MI/KRI and governance deliverables, including light automation and dashboarding using tools such as Power BI and outputs from CMS, Fen-X, and Siron reports.
• Data quality controls over MI:
  Implement basic data quality checks and reconciliations over reporting inputs (definitions, consistency, version control) to ensure leadership MI is reliable and repeatable.
• Support day-to-day issues management: log items, assist with coordinating RCA, support action plan documentation, track execution to closure, and evidence completion.
• Process walkthroughs / improvement support - Assist with process walkthroughs and mapping across WB workflows and help identify practical control improvements in coordination with Business, Credit, Ops, and Technology.
• Controls walkthroughs and testing support: assist with periodic control checks / attestations and document outcomes.

• Experience building and maintaining management dashboards and improving reporting efficiency;
  Power BI strongly preferred (Excel/Power Query/PowerPoint); comfortable leveraging AI/automation tools to streamline reporting where appropriate.
• Comfortable working with structured reporting outputs and translating them into clear, executive-ready MI/KRIs.
• Working knowledge of portfolio/performance concepts (exposure, utilization, concentrations, aging, exceptions/watch-items) and ability to translate analysis into concise reporting and timely escalation.

• Bachelor’s Degree with an element of finance or equivalent

• 5-7 years’ experience in banking operations, first-line controls, or operational risk.
• Demonstrated experience with action/issue tracking and governance routines.
• Exposure to Corporate/Trade/Treasury workflows
• Strong attention to data integrity (reconciliations, definitions, version control) and ability to maintain a clean evidence trail for audits/governance.