CAM Group Leader II

Location: New York

CAM Group Leader II page is loaded## CAM Group Leader IIremote type:
Hybrid Position locations:
Getzville, NYtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R82990#
** Overview:
** Provides work leadership over a sub-unit within a division.  Performs the most highly specialized duties within the work team, requiring knowledge of the products, regulations and policies pertaining to the work of the sub-unit.  ##
*
* Primary Responsibilities:

*** Lead business unit work teams with responsibility for multiple product lines.  Monitor and assign workflow.
* Document team processes, make recommendations for improvement, provide on the job training, and research and resolve highly specialized and/or sensitive issues for the work team.
* Liaise with first line risk and second line of defense personnel with respect to customer issues.  Research and resolve complex internal and external customer issues.
* Serve as department lead for special projects impacting the work team.
* Provide reporting to work team leadership and prepare monthly departmental reporting for management.
* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
* Promote an environment that supports belonging and reflects the M&T Bank brand.
* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
* Complete other related duties as assigned.##
** Scope of Responsibilities:
** Works under minimal supervision.  Internal contacts include unit management and other division personnel.  External contacts include attorneys, customers, vendors and outside agencies.##
** Supervisory/ Managerial Responsibilities:
** Allocates work as a team leader of more junior team members; may check on completion/quality.##
** Education and Experience

Required:

** A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 years' work leadership experience.

Excellent customer service skills with the ability to use tact and diplomacy.

Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems.##
** Education and

Experience Preferred:
** Bachelor's Degree.

Demonstrated work leadership skills.

Excellent oral and written communication skills.

Strong knowledge of departmental systems, documents and procedures.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.#
** Location
* * Getzville, New York, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one:
** make a difference in people’s lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers.

We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.
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