Payment Operations Analyst

About Moon Pay

Hi, we’re Moon Pay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet.

Because crypto, stable coins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many.

Moon Pay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in.

This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship.

Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on Moon Pay every day.

We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable.

But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be.

If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background.

Come build the future of payments and the decentralized economy with Moon Pay. Let’s make financial freedom and autonomy the new normal.

Payment Operations ensures money moves reliably, efficiently, and at scale across Moon Pay’s global payments stack. This role sits within Payment Ops and is focused on stablecoin issuance operations, including minting, burning, and daily reconciliations, alongside broader payments performance monitoring and operational excellence.

This is a high-trust operational role supporting regulated workflows that require strong controls, attention to detail, and disciplined execution.

Location Requirement:

This role is based in New York and requires in-office attendance 5 days per week, due to stablecoin issuance security protocols and signer requirements.

• Stablecoin Issuance Operations:
• Support day-to-day stablecoin mint and burn workflows, executed under strict operational controls.
• Perform daily mandatory reconciliations across stablecoin issuance products, including end-of-day reconciliation aligned to US banking hours.
• Execute processes under a four-eyes (maker-checker) framework, ensuring segregation of duties and audit-ready evidence.
• Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review.
• Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations.

• Operational Excellence:
• Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records.
• Monitor partner and bank SLAs and elevate deviations to protect payment continuity.
• Own operational execution for high-impact issues, ensuring clean resolution and clear documentation.
• Contribute to SOPs, controls, and process governance to strengthen IPO readiness.

• Payment Performance & Optimisation:
• Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture.
• Perf…