Billing & Collections Specialist; English​/Hebrew

Billing & Collections Specialist (English/Hebrew)

Agora is a leading SaaS and Fin Tech platform transforming how real estate investment firms manage their capital, investors, and operations. Trusted by 700+ GPs, owners/operators, and investment firms globally, we help teams streamline the full lifecycle of investment management—from fundraising and onboarding to reporting, distributions, tax, and back-office automation.

But we’re more than just software. We’re a team of bold thinkers, innovators, and real estate enthusiasts who believe complex processes should feel simple. Our platform combines modern technology with expert services, helping our customers raise more capital, deliver a better investor experience, and scale their businesses smarter.

We’re looking for a Billing & Collection Specialist (Bilingual English/Hebrew) to join our Finance Operations team and play a critical role in ensuring a smooth, accurate, and customer-centric billing and collections experience.

This role sits at the intersection of Finance, Go-To-Market, and Customer Success. You’ll own day-to-day billing and collections operations, partner closely with internal teams, and communicate directly with customers, helping ensure accuracy, clarity, and trust at every step of the order-to-cash journey. If you’re detail-oriented, customer-minded, and thrive in a fast-paced SaaS environment, this role is for you.

What You ll Do:

• Process and issue accurate invoices for recurring and one-time services in a timely manner
• Partner with cross-functional teams to ensure correct pricing, account setup, and billing configurations
• Maintain billing schedules and ensure alignment with contractual terms
• Play a key role in end-to-end system and data monitoring within the order-to-cash process to support accurate invoicing

• Monitor accounts receivable and proactively follow up on overdue balances
• Communicate with customers professionally and empathetically to resolve payment issues or disputes
• Collaborate with Sales, Customer Success, and Operations teams to manage escalations and identify solutions
• Support the achievement of KPIs related to cash collections and aging balances
• Provide timely, high-quality support to customers on billing-related questions
• Respond to inquiries regarding invoices, payment schedules, and account balances
• Support the U.S.
  
  -based GTM team, including joining customer calls as needed
• Partner with internal stakeholders to resolve complex or sensitive billing matters

• Receive and review customer contracts, accurately documenting all relevant details in internal systems
• Ensure billing is executed in accordance with contract terms and agreed-upon schedules
• Maintain precise records of billing actions, updates, and customer communications

• Identify opportunities to improve billing and collections workflows for efficiency and accuracy
• Participate in testing and implementation of system enhancements and new tools
• Help develop and document standard operating procedures for billing and collections

• 2+ years of experience in Billing and Collections operations
• Hands-on experience with tools such as Stripe, Net Suite, and Hub Spot
• Fluency in English and Hebrew (written and spoken)
• Strong customer-first mindset with a collaborative approach
• Advanced proficiency in Excel
• Excellent communication skills and comfort working cross-functionally
• High attention to detail with a strong focus on accuracy and follow-through

Salary Range: 75k-85k

• Opportunity to make a real impact in a fast-growing global SaaS company
• Exposure to cross-functional teams and leadership across Finance, GTM, and Operations
• A culture rooted in trust, ownership, and continuous improvement
• Competitive compensation, benefits, and room to grow

"Agora Software is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.”