Collections Assistant

Description

Polish & Slavic Federal Credit Union is committed to supporting our employees’ overall well‑being by providing valuable benefits. The credit union proudly offers a competitive benefits package that includes:
Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as a Birthday Day off.

• Handle all telephone and mail communications related to delinquent consumer loans, mortgages, and business loans.
• Create and maintain a collection file for loan accounts that were processed by the Collection department.
• Create, verify, and mail appropriate delinquent notices according to the established method.
• Process bankruptcy notices.
• Receive and process returned check payments.
• Process “Intel‑a‑check”, transfer and check payments.
• Review, analyze, update, create monthly report for delinquent loan payments, paid ahead loans, loans with interest due, delinquent real estate taxes, water/sewer charges and expired insurance coverage.
• Commence and continue collection process for loans with delinquent real estate taxes, unpaid water/sewer charges, uninsured collateral, including telephone calls, delinquent notices, skip tracing, monitoring, and acquiring data.
• Commence and continue collection process for accounts with negative balances.
• Resolve complaints from members and non‑members in a professional and courteous manner.
• Keep Supervisor informed of all action on delinquent accounts and attempts at collection.
• Make, or recommend adjustments, assessments and corrections for loan accounts.
• Assist management and other departments to resolve loan issues.
• Represent Credit Union in court, government agencies and at collateral sites.
• Deliver superior customer service through the use of established Service Standards.
• Perform other duties or responsibilities as required or assigned.

• 2‑year associate degree in finance or related field. Post‑graduate coursework includes intermediate accounting, computing and finance.
• 2 years of experience in accounting, collection, lending, or customer service – preferably with a financial institution.

Pay: $20.00 - $27.77 per hour

AN EQUAL OPPORTUNITY EMPLOYER