Senior Client Services Specialist

Introduction

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further.

We are currently seeking aClient Service Specialist in ourC&I/Structured Finance banking group. The Client Service Specialist will work with and provide service and portfolio support to Relationship Managers and Portfolio Managers. This position requires multi-tasking skills,abilityto prioritize assignments, master internal applications, and communicate with customers effectively.

• Assistin the new account openingprocessof deposit services.
  
  Workwithclientdirectlyto obtain all appropriate documentation to fulfill all bank requirement.
• Workwith client and BSA/Compliance approval as needed toclearprospecttoopencommercialaccounts at EWBincluding performing due diligence check and collecting and reviewing all required documents.
• Act asapoint of contact for clients to address questions, concerns and provide services as neededfordeposit related matters and loan clients for matters relating to other banking services, as well as acting as a liaison between Clients and Global Treasury and Payment team.
• Coordinate with internal departments toprovide commercial accounts maintenanceon a daily basis.
  
  Daily operational tasks include but not limited to: fund transfers, auto-payment account set-up, stop payments, request cashier checks, recognize and resolve account overdrafts, non-post items, address stop payment requests, handle return items/NSF, manual out-going wires, exception wires, new account onboarding, fee waive/fee exception/fee refund, treasury product troubleshooting, etc.
• Taking ownership of client needs, problems, and requests, following through to ensuretimelyandaccurateresolution.
• Perform other administrative dutiesrequiredfor the maintenance of a portfolio of clients.
• May perform other duties and special projects as needed

• 3+ yearexperiencein bankingorfinancial services company servicing in a customer service role
• Strong Customer Service contact handling skills.
• Familiar with
  
  KYC onboarding new account opening process and commercial account structure sis aplus
• Ability to work within set timelines whilemaintainingquality and attention todetail
• Demonstrates effective problem solving and analytical skills with ability tohandleand prioritize multiple tasks
• Flexible and adaptable to a dynamic work environment
• Proficient in the use of Microsoft Office (Word, Excel, and PowerPoint)

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

The base pay range for this position is USD $20.00/Hr.

- USD $35.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.