Associate Manager, Alternative Investor Services

Overview

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world''s largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Associate Manager, Alternative Investor Services
Locations
:
New York City, NY | Hybrid

Provides fund administration services to domestic and offshore hedge fund and private equity fund clients
. These services include processing of investor subscriptions and redemptions, performing anti-money laundering and due diligence checks on investors, reporting to investors and clients, and handling investor communications and inquiries. Leader of primarily technical, skilled, or professional staff working on issues or projects of a moderate scope that require independent judgement guided by established policies, processes, and procedures. Actively engages in the work of the team to resolve escalated issues and meet schedules.

Administers company policies and provides direction and guidance to team members on daily work, sometimes through team leaders. Recommends new procedures and changes to policies to meet department goals.

• Flexibility
  :
  Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating to Varity of Backgrounds, Talents and Experience of Our Employees.
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

• Oversee daily fund administration operations including processing investor subscriptions, redemptions, transfers, and maintaining accurate investor records.
• Ensure compliance with AML and due diligence requirements by reviewing documentation, resolving issues, and supporting adherence to regulatory standards.
• Manage investor reporting and communications, ensuring timely delivery of statements, notices, and responses to investor or client inquiries.
• Lead and support a team of technical and professional staff, providing direction, allocating workload, and offering guidance on complex or escalated matters.
• Resolve operational and investor-related escalations, working hands-on with the team to troubleshoot issues and maintain service quality.
• Implement and reinforce company policies and procedures, ensuring team adherence and consistency across processing and communication.
• Identify process improvements and recommend policy or workflow enhancements to increase efficiency, accuracy, and alignment with department goals.

• Master''s degree, Bachelor degree or High school diploma with 5 years of related experience.
• Experience in Fund Administration or Investor Services
  . Several years of hands-on experience working with hedge funds, private equity funds, or alternative investment clients, with solid understanding of investor transactions and reporting.
• Knowledge of AML/KYC and Regulatory Requirements. Strong working knowledge of antimoney laundering rules, investor due diligence processes, and applicable financial regulations.
• Leadership and Team Management Skills. Demonstrated ability to lead, coach, and support a team of technical or professional staff, including handling escalations and guiding daily workflows.
• Analytical and Problem-Solving Ability. Proven capability to resolve complex operational issues, interpret data or documentation, and make sound decisions within established policies.
• Strong Communication and Client Interaction Skills. Excellent written and verbal communication, with the ability to manage investor inquiries, collaborate with clients, and provide clear guidance to team members.

Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors…