Banking Services Operations Associate IV - Services Telephone Unit

Position: Banking Services Operations Associate IV - Payment Services Telephone Unit
Location: Amherst

M&T Bank -  - Responsibilities:
Research and complete complex wire-related transactions on a daily basis to ensure accurate and timely transfer of funds, inclusive of engaging in domestic and international wire troubleshooting, monitoring overdraft transactions, processing incoming wire transactions, including return of erroneous incoming wires, processing and verifying customer wire templates and completing advanced account reconciliations;
Review and process regulatory reports and departmental application re-certifications to ensure compliance with Federal regulations and Bank policies;
Execute system and physical security validations on an annual basis, using SWIFT Customer Security Program control guidelines;
Monitor internal and external departmental email mailboxes on a daily basis, seeking to answer customer inquiries and resolve problems in a timely manner;
Write and maintain department operational procedures to promote effective training and compliance with Bank policies