Fraud Investigator, Marketplace Fraud

Company Overview

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. Our mission is to keep commerce human.

The role involves performing core enforcement reviews, conducting deep‑diving fraud investigations, and analyzing fraud trends using data tools.

Key responsibilities include:

• Providing feedback to improve machine learning models.
• Offering recommendations for tooling and process enhancements.
• Assessing fraud risk for new products while consistently delivering against weekly core work assignments.

• Conduct deep‑diving investigations into complex fraud cases and chargeback patterns.
• Use SQL and Looker to identify emerging trends and provide actionable insights.
• Support ML model development by providing subject matter expertise and operational feedback.
• Collaborate on new product launches to assess fraud risks and design controls.
• Contribute to building and delivering training and documentation to upskill the broader operations team.
• Assume additional tasks as needed, with the understanding that duties may evolve.

• 3+ years of experience in fraud prevention or risk management, ideally within e‑commerce or marketplaces.
• Proficiency in SQL and data visualization tools such as Looker or Tableau to extract actionable insights.
• Strong analytical and critical thinking skills for deep‑diving investigations into complex cases.

• Salary Range: $91,000.00 – $.
• Eligibility for an equity package and an annual performance bonus.
• Competitive benefits supporting you and your family.
• Full‑time position reporting to the Manager, Marketplace Fraud Operations.

Requires presence in Etsy’s Brooklyn office once or twice per week, depending on proximity. Candidates within commutable distance of the Brooklyn Office Hub may be considered first.

Etsy, Inc. is an equal opportunity workplace. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status, or any other characteristic protected by applicable law. If you require accommodation during any part of the application or interview process, please let your recruiter know.